• How to be Proactive to build a Healthy Customer Ecosystem w/ ActiveCampaign's Hailey Whitney

  • Jul 8 2022
  • Length: 23 mins
  • Podcast

How to be Proactive to build a Healthy Customer Ecosystem w/ ActiveCampaign's Hailey Whitney

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  • Summary

  • -Focusing on CSAT (Customer Satisfaction) and NPS (Customer Loyalty) can be powerful leading indicators

    -Be proactive and check in with customers

    -Have tangible goals around gathering feedback

    -Aligning leadership around customer needs as you scale

    -Separate and layer customer phase

    -Anticipating and responding to customer challenges

    -Being an organization led by Voice of the Customer
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