• Helen Brennagh - Putting the Human Back in Tech Support

  • Sep 16 2024
  • Length: 58 mins
  • Podcast

Helen Brennagh - Putting the Human Back in Tech Support

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  • Summary

  • As assistant manager of learning technology services at York University, Helen has over 20 years of experience supporting faculty members as they navigate an increasingly digital reality. She has seen it all folks, from the origins of the modern learning management system to supporting huge institutions in what feels like a constantly changing and evolving landscape of procuring, installing, maintaining, troubleshooting, and upgrading different software and hardware.

    Helen is skilled in instructional design and the creation of e-learning solutions with a background in software development. Her background in software engineering allows her to be able to understand what's possible with technology, however that's not her true passion, that my friends is something much simpler and more human – helping people figure out how to do the things they want or need to do, whether that's making tech more friendly for them, enhancing the process of them using what already exists, or holding their literal or metaphorical hand as they navigate the frustrations of tech troubleshooting.

    Helen's focus is on building relationships and helping people in turn to build relationships with tools and technology. Helen's passion and professional expertise are matched only by her incredible insights on how to improve the support structures around technology. These are powerful takeaways everyone and they have the potential the positively inform system change in Higher Ed., so I'm super excited to welcome Helen to the Education Revolution.
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