In this episode of the Good Cents R&M Podcast, Seth Hooper and Austin Breshears discuss the complexities of relationships with service technicians in the restaurant industry. They explore the importance of communication, understanding, and building personal connections with service techs to enhance the overall service experience. The conversation also addresses challenges faced post-COVID, the significance of kindness and respect towards service techs, and strategies for handling bad experiences. Ultimately, the episode emphasizes that strong relationships and effective communication are crucial for success in vendor management.

Takeaways

• Building relationships with service techs is essential.
• Communication is key to a positive service experience.
• Understanding the technician's perspective can improve interactions.
• Personal connections can lead to better service outcomes.
• Offering food can enhance relationships with service techs.
• Kindly voicing concerns can lead to better service.
• Post-COVID challenges have affected service availability.
• A technician shortage impacts service quality.
• You often get what you pay for in service techs.
• Strong relationships can lead to better problem resolution.

Summary

In this episode of the Good Sense Podcast, Seth Hooper and Austin Breshears discuss the journey into facilities management roles. They share personal experiences, the importance of building knowledge and skills, and the administrative responsibilities that come with the role. The conversation emphasizes the need for trust and flexibility in scheduling, budgeting for repairs, and the significance of preventative maintenance. They also highlight various resources available for training and growth in the field.

Takeaways

• Facilities roles often start from cleaning and maintenance tasks.
• Gaining knowledge in facilities management is a gradual process.
• Flexibility in scheduling is crucial for maintenance technicians.
• Building trust with management is essential for facilities roles.
• Budgeting for repairs and maintenance is a key responsibility.
• Training resources are available for those looking to grow in facilities management.
• Hands-on experience is invaluable in learning about equipment.
• The journey in facilities management is ongoing and requires continuous learning.

In this episode of the Good Sense R&M podcast, hosts Seth and Austin delve into the critical topic of preventive maintenance (PM) in restaurant facilities. The conversation highlights the benefits of PM, including cost savings and improved equipment longevity, and stresses the need for tailored PM strategies based on individual store needs. The episode concludes with practical tips for implementing effective PM practices.

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