Leadership in dental practices often faces unexpected challenges, especially when dealing with negative patient feedback. By employing the Infinite Why system to analyze issues, leaders can uncover the roots of problems and foster a more constructive team environment focused on improving patient care.

• The emotional challenges of receiving negative reviews
• Understanding the importance of extreme ownership in practice management
• The Infinite Why system as a tool for deep analysis of issues
• Engaging in blame-free discussions for improvement
• The crucial role of leadership in guiding teams for better outcomes
• The importance of continuous training and communication within teams

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