Gabfocus Self Storage Podcast

By: Melissa Huff Josh Huff Tommy Nguyen
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  • Summary

  • Listen in as we gab about the self storage industry and focus in on particular areas. Want to learn more about auctions, operations, management, marketing, best practices, customer service, and more? Interested in what the best in the industry have to say? Melissa Huff and Josh Huff tap into a combined 30+ years of experience on operations and marketing to speak to the issues that concern owners and operators. This is also the place for the monthly Gabfocus webinar rebroadcasts where Melissa Huff and Tommy Nguyen bring in nationally recognized speakers, leaders of companies, and top experts to help you maximize your self-storage business, optimize your management team, and prepare for what's ahead. Brought to you by the teams at Lighthouse Storage Solutions and StoragePug.
    2023 Gabfocus
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Episodes
  • Exceptional Customer Service

    Exceptional Customer Service
    Oct 3 2024

    Customer service makes all the difference. You can have a fantastic self storage facility with a great location that is beautifully clean, but if your customer service is terrible you won't rent a unit. Lee Creech joins the webinar today to share his tips, tricks, and basic principles from his years of experience working in the hotel industry as well as self storage. He explores the art of simply talking with people and the importance of learning about your customers. From difficult conversations, to dealing with deliquent payments, to enforcing the rules, we cover all the elements it takes to provide exceptional customer service.

    Guests: Lee Creech, Northshore Pellissippi Storage

    Hosts: Tommy Nguyen & Melissa Huff

    Brought to you by the teams at StoragePug and Lighthouse Storage Solutions
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    1 hr and 19 mins
  • The Most Important Question in Self Storage

    The Most Important Question in Self Storage
    Sep 26 2024

    There is a question in the self storage industry that brings to light just about everything you need to know about a tenant. Will they rent long term? Will they pay their bill? Are they a business owner? Are they a security risk? Do they need climate control storage? One simple question unlocks the door to all of these answers. This question changes the dynamic of a conversation and shifts the control from potential tenant to the manager.

    So what is this all important question? You'll have to listen to find out.

    Hosts: Josh Huff & Melissa Huff

    Produced by Lighthouse Storage Solutions
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    39 mins
  • Insights From the Self Storage Association

    Insights From the Self Storage Association
    Sep 20 2024

    Are you even doing trade shows right? There's a right way to do a trade show, and then there's just wasting your time and money. This is just one of many topics we cover as we return to the mics and gab all about the recent Self Storage Association Fall Conference in Las Vegas a few weeks back. We learned alot, from Google updates, to data analytics, to AI do's and don'ts.

    Plus, we share some of our tips for vendors looking to get more people visiting their booths. We've got some praises as well as pet peeves to hand out. We hope you find our insights... insightful, and that you make plans to head to a trade show in the near future. And if you do plan on going to one, make sure you do it right.

    Hosts: Josh Huff & Melissa Huff

    Produced by Lighthouse Storage Solutions
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    51 mins
Management Marketing Economics
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Love the focus on operations!

With so many self storage podcasts about investing, it's nice to have one on operations and management.

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