Summary:

In this episode, Kep Sweeney, the CEO of PDQ, joins the show to discuss his journey in the restaurant industry, the challenges of leading a business during the COVID pandemic, and how PDQ adapted to the evolving market. He touches on the importance of digital strategies, in-house recruiting, and the future of restaurant consolidation. Kep shares insights on customer acquisition through third-party platforms like UberEats and DoorDash and how PDQ maintains its dedication to quality through internal culture and leadership.

5 Key Takeaways:

1. Adaptation during Crisis: Kep highlighted how PDQ pivoted during COVID by focusing on digital engagement and partnerships with third-party delivery services.
2. In-House Recruiting: PDQ established an in-house recruiting firm, enhancing their talent acquisition and improving store performance.
3. Importance of Distribution: Restaurants should focus on expanding distribution channels (like UberEats) rather than just adding new menu items to drive growth.
4. Consolidation in the Industry: Kep predicts a wave of consolidation in the restaurant sector, driven by financial constraints and operational inefficiencies.
5. Culture of Quality: PDQ’s philosophy, “People Dedicated to Quality,” is instilled at every level, from leadership to the restaurant teams.