Feel-Good Hairdressing

By: Feel-Good Hairdressing
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  • Summary

  • Hair Ott Education proudly presents the Feel-Good Hairdressing Podcast! In this series, Laura and Otto from Hair Ott share what they've learned about salon life from the last 60 years they've spent in the industry. Tune in for laughter, inspiration and a lot of hair wisdom to boot!
    Hair Ott 2023
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Career Success Economics Leadership
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Episodes
  • 6: Customer Service

    6: Customer Service
    Sep 2 2024
    On the final episode of this season of the Feel Good Hairdressing Podcast, Laura and Otto are doing a deep dive into customer service - arguably one of the most important elements of running you salon!

    Listen to this episode to find out:
    • Why Otto isn't a fan of the term 'customer service'
    • The importance of creating magic moments in the salon
    • Why customer service is all about the little things
    • Tips on relationship building with clients
    • How staff can work together to provide exceptional client experiences
    • Why you should rebook clients whilst in the chair and other tips on retaining your clients
    • The two cocktail rule!
    Thank you for joining Hair Ott for this season of the podcast!
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    51 mins
  • 5: Receptionists

    5: Receptionists
    Aug 26 2024
    This week, Laura's flying solo to talk all about receptionists and why they're so important to a salon.

    In this episode, Laura talks about:
    • Why it's so essential to make sure our clients are being looked after as soon as they enter your salon
    • What makes a great receptionist
    • Practical tips on how to answer the phone at a salon and how to book potential clients in
    • The importance of not judging by appearance
    • A receptionist's role in dealing with complaints
    • How to provide exceptional customer service
    If you're a salon that doesn't currently have a receptionist, Laura shares lots of practical tips that any team member can use to make sure your clients are always being looked after.

    Let us know what your biggest takeaway from this episode is - there's a lot of great advice to dive into this week!

    And if you want to improve your receptionist skills even further, we've got a course running in October and November to learn everything you need to know about becoming a Rockstar Receptionist! More information here: https://feel-goodhairdressing.co.uk/rock-star-receptionists

    Visit our website: www.feel-goodhairdressing.co.uk
    Follow us on Instagram: @feel_good_hairdressing

    Production support from Untold Creative
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    34 mins
  • 4: Salon Owners

    4: Salon Owners
    Aug 19 2024
    In this episode of the podcast, Laura and Otto are going to be delving deep into the world of the salon owner - they talk about systems, team, passion, and energy, and of course, their own experiences of owning salons.

    Listen to this week's episode to find out:
    • What inspired Otto to own his own salon (and where the name Hair Ott came from!)
    • Why it's vital for salon owners to have a support network
    • How to put essential systems in place in your salon and how to create a culture you and your team can be proud of
    • How to overcome challenges you have no control over
    This episode is a great deep dive into the life of a salon owner with lots of honest sharing from Laura and Otto. If you enjoy this episode, make sure to share it with a salon owner or an aspiring salon owner!

    Visit our website: www.feel-goodhairdressing.co.uk
    Follow us on Instagram: @feel_good_hairdressing

    Production support from Untold Creative
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    48 mins

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