Workplace disengagement is draining businesses of productivity, connection, and creativity. With only 33% of the US workforce engaged (Gallup, 2023), the costs are staggering: high turnover, absenteeism, and a workplace culture stuck in survival mode.

🛎 In this episode of Marc Haine Live, we’re joined by Beth Sherman, a seven-time Emmy Award-winning comedy writer, speaker, and comedian, to explore how humour can transform workplace communication and engagement. From writing for The Late Show with David Letterman and Ellen to performing for troops in Iraq, Beth shares her expert insights on how humour can build trust, foster connection, and create a thriving work environment.

In this episode, you’ll discover: ✅ Why disengagement is costing businesses billions—and what to do about it. ✅ How to use humour to strengthen team collaboration and morale. ✅ The psychology of humour: Why it works in building genuine connections. ✅ Simple, actionable tips to start using humour at work immediately (even if you don’t think you’re funny).

Featured Takeaways: • Learn to spot disengagement before it becomes a business problem. • Unlock the power of humour to nurture relationships and enhance productivity. • Avoid common pitfalls of humour in the workplace—maintain credibility and psychological safety.

🔗 Ready to transform your workplace? Book a 30-minute discovery call with Beth Sherman: https://calendly.com/bethsherman/conn...

🎥 Don’t miss this eye-opening and laugh-packed episode! Subscribe now for more expert advice on leadership, employee engagement, and creating extraordinary workplace experiences.

#WorkplaceEngagement #Leadership #HumorAtWork #EmployeeRetention #MarcHaineLive

https://www.bethsherman.com/ / beth-sherman

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Need to brainstorm aspects of your business or talk to Marc about speaking at your upcoming conference or staff retreat? Book your complimentary 30-minute brainstorm with Marc. Schedule a time that works for you on Marc's online calendar.

Get your copy of Lights! Camera! Action! Business Operational Excellence Through the Lens of Live Theatre on Amazon: https://amzn.to/2PFj8a2 or directly from the publisher

Author, Speaker, Facilitator and Coach Marc Haine will help your teams ignite their passions. Working with him, you can support your leaders to recentre their focus and drive continuous improvement through connected and engaged employees. You will realize your competitive advantage with a connected purpose and consistent customer experience across your brand. Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.

Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.

Dare to be the exception™

+1 (780) 729-4932

🗓️ https://meetwith.marchaine.com

• Marc@MarcHaine.com
• http://MarcHaine.com
• IG: https://www.instagram.com/marcjlhaine
• FB: https://www.facebook.com/MasterofExperiences
• TW: https://twitter.com/MarcHaine2
• LI: https://www.linkedin.com/in/marchaine/
• YT: https://www.MarcHaineLive.com

Looking for more quality content? Check out Marc's catalogue of video and audio podcasts here.

Transforming Toxic Workplaces: Insights for Middle Managers

with Dr. Laura Lovett

In this powerful episode of Marc Haine Live, we’re joined by the incredible Dr. Laura Lovett—an organizational psychologist, keynote speaker, and expert on workplace psychology—to tackle one of the most expensive and emotionally draining challenges in business today: toxic bosses.

Toxic leaders don’t just impact team morale—they affect productivity, increase turnover, and cost businesses billions annually. But here’s the catch: sometimes, these toxic behaviors are unintentional. How can leaders recognize these behaviors in themselves or others? And more importantly, how can employees and organizations protect themselves from the fallout?

💡 In this episode, you’ll learn: ✔️ How to identify the warning signs of toxic leadership. ✔️ The difference between a difficult boss and a toxic one. ✔️ What toxic workplace dynamics cost businesses and careers. ✔️ Actionable steps to regain control, make a career exit plan, or transform leadership styles.

Dr. Laura Lovett is a globally recognized thought leader in workplace psychology and the host of the acclaimed podcast Where Work Meets Life™. With nearly 25 years of experience, she’s helped thousands of professionals and organizations build thriving, healthy workplaces. Learn more about her work at https://drlaura.live.

https://drlaura.live/ LinkedIn: https://www.linkedin.com/in/drlaurahambley/ Facebook: https://www.facebook.com/Dr.Laura.whereworkmeetslife Twitter: https://x.com/DrLaura_ Instagram: https://www.instagram.com/Dr.Laura__/ TikTok: https://www.tiktok.com/@drlaura__

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Need to brainstorm aspects of your business or talk to Marc about speaking at your upcoming conference or staff retreat? Book your complimentary 30-minute brainstorm with Marc. Schedule a time that works for you on Marc's online calendar.

Get your copy of Lights! Camera! Action! Business Operational Excellence Through the Lens of Live Theatre on Amazon: https://amzn.to/2PFj8a2 or directly from the publisher

Author, Speaker, Facilitator and Coach Marc Haine will help your teams ignite their passions. Working with him, you can support your leaders to recentre their focus and drive continuous improvement through connected and engaged employees. You will realize your competitive advantage with a connected purpose and consistent customer experience across your brand. Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.

Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.

Dare to be the exception™

+1 (780) 729-4932

🗓️ https://meetwith.marchaine.com

• Marc@MarcHaine.com
• http://MarcHaine.com
• IG: https://www.instagram.com/marcjlhaine
• FB: https://www.facebook.com/MasterofExperiences
• TW: https://twitter.com/MarcHaine2
• LI: https://www.linkedin.com/in/marchaine/
• YT: https://www.MarcHaineLive.com

Looking for more quality content? Check out Marc's catalogue of video and audio podcasts here.

🚨 Burnout Alert! Are you unknowingly driving away your best employees and customers because you’re too burned out to show up as the leader they need?

🛎 In this episode of Marc Haine Live, we tackle one of the biggest, most expensive problems facing leaders today: burnout and its ripple effect on your team, customers, and bottom line.

Joining us is Cate Collins, a leadership expert with over 25 years of experience inspiring leaders and teams across the globe.

Cate shares her groundbreaking 4 Rooms Resilience Formula, a proven blueprint to help leaders reclaim their well-being, build resilience, and create thriving, engaged workplaces.

Cate Collins inspires leaders and their teams to loosen their underwear to be more confident, more courageous and more resilient. She is a recovered, burned-out leader who has worked with thousands of leaders across the globe for the past 25 years. Her clients include the US Army, GM, Ministry of Transportation, Ministry of Finance, Mental Health Hospitals, not-for-profits and businesses of all sizes. Her sweet spot is team retreats. She has facilitated retreats for over 20 years. She hosted a Female leadership retreat in Costa Rica, Arizona and across Canada. Her extensive health background, as former executive director handpicked to train with Jack Canfield, Chicken Soup for the Soul and The Success Principles' author, keeps her current with the work-life challenges her clients experience.

catecollins.com and powerfuljourney.com LinkedIn - / catecollins Facebook - / powerfuljourney Instagram - Instagram (@powerfulcate) Youtube - Cate Collins

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Need to brainstorm aspects of your business or talk to Marc about speaking at your upcoming conference or staff retreat? Book your complimentary 30-minute brainstorm with Marc. Schedule a time that works for you on Marc's online calendar.

Get your copy of Lights! Camera! Action! Business Operational Excellence Through the Lens of Live Theatre on Amazon: https://amzn.to/2PFj8a2 or directly from the publisher

Author, Speaker, Facilitator and Coach Marc Haine will help your teams ignite their passions. Working with him, you can support your leaders to recentre their focus and drive continuous improvement through connected and engaged employees. You will realize your competitive advantage with a connected purpose and consistent customer experience across your brand. Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.

Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.

Dare to be the exception™

+1 (780) 729-4932

🗓️ https://meetwith.marchaine.com

• Marc@MarcHaine.com
• http://MarcHaine.com
• IG: https://www.instagram.com/marcjlhaine
• FB: https://www.facebook.com/MasterofExperiences
• TW: https://twitter.com/MarcHaine2
• LI: https://www.linkedin.com/in/marchaine/
• YT: https://www.MarcHaineLive.com

Looking for more quality content? Check out Marc's catalogue of video and audio podcasts here.

Ever wonder why your team’s meetings seem to go in circles? Or why innovative ideas seem to fizzle out before they even reach the whiteboard? Here’s the kicker: most business leaders think they’re great communicators, yet crucial insights slip through the cracks every day.

🛎 In this episode of Marc Haine Live, guest Sean Grace, author of The Art of the Question, discusses the underutilized power of great questions—questions that aren’t just about filling silences but about driving deeper connections, sparking innovation, and creating real breakthroughs.

Sean Grace is a leading communication consultant, speaker, and author of The Art of the Question, a breakthrough book that explores how the right questions can transform leadership and team dynamics. With a rich background in sales, leadership training, and even the creative arts, Sean has spent over two decades helping top organizations develop their leaders through the power of effective questioning. His work is rooted in the belief that great leaders don’t just provide answers—they ask the questions that spark insight, encourage growth, and drive lasting change.

Sean’s methods draw on his unique combination of expertise in business and the arts, blending principles from fields like jazz improvisation and critical thinking to foster collaboration and innovation. His questioning techniques and 3-phase model offer leaders a practical framework for engaging their teams, solving complex problems, and creating an environment where everyone’s voice is heard. From Fortune 500 companies to budding entrepreneurs, Sean’s approach has helped countless leaders harness curiosity as a tool for achieving extraordinary results.

Website: PeakLuma.com LinkedIn: linkedin.com/in/seangrace Twitter: @SeanGrace_ Book on Amazon: The Art of the Question Email: info@peakluma.com

----more----

Need to brainstorm aspects of your business or talk to Marc about speaking at your upcoming conference or staff retreat? Book your complimentary 30-minute brainstorm with Marc. Schedule a time that works for you on Marc's online calendar.

Get your copy of Lights! Camera! Action! Business Operational Excellence Through the Lens of Live Theatre on Amazon: https://amzn.to/2PFj8a2 or directly from the publisher

Author, Speaker, Facilitator and Coach Marc Haine will help your teams ignite their passions. Working with him, you can support your leaders to recentre their focus and drive continuous improvement through connected and engaged employees. You will realize your competitive advantage with a connected purpose and consistent customer experience across your brand. Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.

Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.

Dare to be the exception™

+1 (780) 729-4932

🗓️ https://meetwith.marchaine.com

• Marc@MarcHaine.com
• http://MarcHaine.com
• IG: https://www.instagram.com/marcjlhaine
• FB: https://www.facebook.com/MasterofExperiences
• TW: https://twitter.com/MarcHaine2
• LI: https://www.linkedin.com/in/marchaine/
• YT: https://www.MarcHaineLive.com

Looking for more quality content? Check out Marc's catalogue of video and audio podcasts here.

Is your customer support building loyalty—or driving customers away?

🛎 In this episode of Marc Haine Live, we dive deep into the true cost of customer support with the brilliant Charlotte Ward. If you’re a business operator or manager looking to transform your customer support into a loyalty-building machine, this episode is a must-watch. Discover how to prevent costly customer churn and make support your secret weapon for success!

Charlotte Ward has spent nearly 30 years delivering, defining and leading exceptional customer care and support experiences. She’s worked on the front line in a heated call centre environment, and loved it. She’s led remote, highly technical teams working on deeply bespoke implementations, and loved it. She loves talking with people about customer support, and helping them deliver the best they can, for their customers.

She’s currently Director of Support at Snowplow, and also host of the Customer Support Leaders podcast.

💼 LinkedIn: / charlottecward 🌐 Website: customersupportleaders.com

#CustomerSupport #CustomerExperience #MarcHaineLive #CharlotteWard #CustomerLoyalty #CustomerServiceTips #CX #CustomerRetention #businessgrowthhacks

----more----

Need to brainstorm aspects of your business or talk to Marc about speaking at your upcoming conference or staff retreat? Book your complimentary 30-minute brainstorm with Marc. Schedule a time that works for you on Marc's online calendar.

Get your copy of Lights! Camera! Action! Business Operational Excellence Through the Lens of Live Theatre on Amazon: https://amzn.to/2PFj8a2 or directly from the publisher

Author, Speaker, Facilitator and Coach Marc Haine will help your teams ignite their passions. Working with him, you can support your leaders to recentre their focus and drive continuous improvement through connected and engaged employees. You will realize your competitive advantage with a connected purpose and consistent customer experience across your brand. Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.

Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.

Dare to be the exception™

+1 (780) 729-4932

🗓️ https://meetwith.marchaine.com

• Marc@MarcHaine.com
• http://MarcHaine.com
• IG: https://www.instagram.com/marcjlhaine
• FB: https://www.facebook.com/MasterofExperiences
• TW: https://twitter.com/MarcHaine2
• LI: https://www.linkedin.com/in/marchaine/
• YT: https://www.MarcHaineLive.com

Looking for more quality content? Check out Marc's catalogue of video and audio podcasts here.

Are distractions and stress sabotaging your team’s productivity?

🛎 In this episode of Marc Haine Live, we dive into the billion-dollar problem that’s costing businesses across America over $650 billion every year—employee distraction. When your team is mentally checked out, it impacts everything from focus and creativity to productivity and client relationships.

Need to brainstorm aspects of your business? Book your complimentary 30-minute brainstorm with Marc. Schedule a time that works for you at https://meetwith.marchaine.com

Lori Saitz is the leading authority on improving productivity and engagement through workplace well-being. She is the founder of the Zen Leadership Program for Results Focused Professionals. With a comprehensive background in wellness and communication strategies, Lori helps executives create focused, resilient, and collaborative teams that can move projects forward with less stress and drama.

Listen to Lori on her own podcast too, called Fine is a 4-Letter Word, where she engages guests in conversations about how they've grown from a time in their lives when things were decidedly NOT fine. Lori is currently living nomad life while cat sitting in states across the southeast U.S. You can often find her in the weight room at the gym. She also loves cupcakes, Thai food, and classic rock music.

https://zenrabbit.com/ LinkedIn: / lorisaitz Instagram: / zen_rabbit Facebook personal: / lorisaitz Facebook business: / zenrabbit Twitter: / zenrabbit YouTube: / zenrabbitvideo

----more----

Need to brainstorm aspects of your business or talk to Marc about speaking at your upcoming conference or staff retreat? Book your complimentary 30-minute brainstorm with Marc. Schedule a time that works for you on Marc's online calendar.

Get your copy of Lights! Camera! Action! Business Operational Excellence Through the Lens of Live Theatre on Amazon: https://amzn.to/2PFj8a2 or directly from the publisher

Author, Speaker, Facilitator and Coach Marc Haine will help your teams ignite their passions. Working with him, you can support your leaders to recentre their focus and drive continuous improvement through connected and engaged employees. You will realize your competitive advantage with a connected purpose and consistent customer experience across your brand. Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.

Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.

Dare to be the exception™

+1 (780) 729-4932

🗓️ https://meetwith.marchaine.com

• Marc@MarcHaine.com
• http://MarcHaine.com
• IG: https://www.instagram.com/marcjlhaine
• FB: https://www.facebook.com/MasterofExperiences
• TW: https://twitter.com/MarcHaine2
• LI: https://www.linkedin.com/in/marchaine/
• YT: https://www.MarcHaineLive.com

Looking for more quality content? Check out Marc's catalogue of video and audio podcasts here.