In today's episode, we're meeting ⁠Darren Ford⁠, the Founder and Director of ⁠The CAI Company⁠.

Darren and his team are amongst the most experienced Conversational AI experts around, having driven the strategies and implementations for some of the largest players around.

Our discussion is wide-ranging. We start first with Darren's background and the origin story of ⁠The CAI Company⁠. Then we get into some key use cases, he talks about how consumer acceptance is really changing (for the positive) and he highlights some of the key requirements for any successful implementation -- namely, executive sponsorship and commitment, data-led decision making and the importance of talent development.

Reach out to Darren ⁠at his company website⁠ or ⁠via his LinkedIn Profile⁠.

Chapters

• 00:00 Introduction to Conversational AI and CAI Company
• 02:47 Darren's Background and the Origin of CAI Company
• 04:10 Use Cases and Growth of Conversational AI
• 10:08 Consumer Acceptance and Chatbot Horror Stories
• 12:30 Generative AI and Executive Awareness
• 15:48 Talent Development in Conversational AI
• 18:44 Ethics in Conversational AI
• 20:59 Internal vs External Chatbots
• 23:46 Key Considerations for Executives in Conversational AI

Keywords

Conversational AI, CAI Company, chatbot, generative AI, voice technology, user experience, ethics, talent development, executive awareness, use cases