• Episode 36 - Elevating the Patient Experience

  • Aug 21 2024
  • Length: 38 mins
  • Podcast

Episode 36 - Elevating the Patient Experience

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  • Summary

  • Join Matt Brown and Dr. Andrew Vallo this week, as they unveil the secrets to elevating patient experience. Inspired by the legendary Ritz-Carlton, they reveal dynamic strategies like written systems, role-playing, and facility audits that transform dental practices. Uncover the art of swift issue resolution, powerful apologies, and innovative solutions for a patient-centric approach to dental care.
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