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In this episode, Lucas and David are joined by Kyle Buenger and Kasia Thompson at the Sunrise Automotive Training & Expo (https://www.trainingexpoaz.com/). They discuss the dynamics of successfully working remotely in an auto repair shop. Kyle explores the intricacies of hiring skilled technicians to manage the workload efficiently, emphasizing the importance of a multi-skilled crew. Kasia discusses her remote work experience and highlights the integration of technology like cameras and translation apps to improve communication and productivity.

00:00 Remote advice service amid client distractions, skepticism.
03:21 Time difference affects my work schedule slightly.
08:22 Workflow delays due to approval and authorization.
11:56 Few people walk in for random inquiries.
16:10 Husband looking for new job, may relocate.
18:29 Challenges managing customer contact and estimates daily.
22:25 Eds avoid mundane tasks, enjoy only fun.
24:40 Busy schedule in automotive repair shop.
26:42 Multitasking is ineffective, women may excel at it.
32:46 Midas store owner from Minneapolis dies suddenly.
34:15 Unclear story about lung cancer and treatment.
36:36 Recognition of exceptional abilities and dedication.
41:43 Shop performed well, being hub, chaos.
44:44 Efficiency in tech scheduling maximizes shop revenue.
46:42 Phones set up with soft and desk phones.
52:31 Advantages of push-to-talk radios in workplace.
53:39 Phone overheated, had to cool in fridge.
56:18 Shop closes for lunch break at 12.