• Ep9 - Intro to Support Driven Development - Mastercard Gateway Unlocked*

  • Feb 13 2022
  • Length: 34 mins
  • Podcast

Ep9 - Intro to Support Driven Development - Mastercard Gateway Unlocked*

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  • Summary

  • In this podcast I recorded with Mastercard Payment Gateway Services, I spoke about how Support Driven Development in the early stages of product deployment can give support teams the key tools they need for efficient product scaling with customer-centred satisfaction.

    Many of the topics that came up in this podcast are covered in my past blog posts on Support Driven Development, or will be covered on an upcoming blog post.

    Some of the topics covered on this episode:

    Intro To Support Driven Development

    Automated Responses

    Creating an impact analysis

    The Importance of a support UI

    Correlation IDs: The key to customer support

    Referenced Reading and Speaker Links:

    Mastercard Payment Gateway Services

    https://www.mastercard.com/content/mastercardcom/gateway.html

    https://anchor.fm/mastercardgatewayunlocked/episodes/Optimizing-product-development-with-early-stage-intervention-e18b6me

    https://www.youtube.com/channel/UCWCYa1CHwpoH-aDCMmnTCxQ

    https://www.linkedin.com/showcase/mpgs/

    https://twitter.com/Mastercard_PGS

    Young Leaders in Tech

    Website | My own Linkedin | Linkedin for the page | Twitter/X.com | Instagram



    This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit youngleadersintech.substack.com
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