Ep 67: Getting Your Operations in Shape

In this episode, Kathryn and Michael discuss the importance of getting operations in shape, particularly in anticipation of increased volume. They explore different leadership styles, from motivating and driving teams to setting clear expectations. They emphasize the need for efficient processes, scalability, and profitability, as well as various uses for AI. They also discuss the importance of identifying tasks, eliminating duplications, and creating efficiencies. The conversation ends with the need for ongoing communication and adaptation to ensure the success of the operations, as well as leveraging available resources to prevent burnout.

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