• Enhancing User Experiences with Words and AI - with Carol Valdez

  • Jul 24 2024
  • Length: 15 mins
  • Podcast

Enhancing User Experiences with Words and AI - with Carol Valdez

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  • Summary

  • In this episode of Tech Bytes, host Bobby Brill talks with Carol Valdez, Director of Content Design at ServiceNow, about the intricacies of UX writing. They discuss the importance of clarity over cleverness in software interfaces, the evolving role of AI in content creation, and practical insights on designing user experiences with precision. Valdez highlights the collaborative nature of content design, the balance between human judgment and AI assistance, and the critical role of terminology. Aspiring UX writers will find valuable tips on simplifying complex concepts and working effectively with AI tools to enhance their content design processes.

    00:00 Introduction and Host Welcome
    00:15 The Role of Writing in UX
    01:27 The Importance of Words in UI
    02:42 Content Design at ServiceNow
    04:18 Challenges in Writing for Interfaces
    05:54 Collaborative Content Creation
    12:32 AI in Content Design
    14:23 Advice for New Writers

    Guest - Carol Valdez
    Host - Bobby Brill

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