• Empathy Expansion Kit: Metrics for Measuring Empathy

  • Oct 30 2024
  • Length: 14 mins
  • Podcast

Empathy Expansion Kit: Metrics for Measuring Empathy

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  • Summary

  • How do we gauge the real impact of empathy? 📊 In our latest episode of The Bliss Business Podcast, hosts Stephen Sakach and Tullio Siragusa dive into the heart of measuring empathy with metrics that truly matter.

    🎧 Key Takeaways from This Episode:

    1. Empathy Beyond the Bottom Line – Understand the direct link between employee satisfaction, customer loyalty, and revenue growth.
    2. Innovative Metrics for a New Era – Learn about tools and techniques like employee engagement scores and peer recognition programs to foster a culture of empathy.
    3. Purpose-Driven KPIs – How businesses with a higher mission, from environmental impact to social good, can leverage empathy metrics to drive positive change.
    4. Correlations That Count – Discover the strong relationship between empathy-driven practices and customer satisfaction and how one impacts the other.

    Join us in rethinking traditional business metrics to include meaningful, empathy-focused measures that inspire growth and connection.
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