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Join us in our final Mastery Circle of 2024 where we share holiday greetings and prep for Christmas. Valerie VanBooven from Approved Senior Network kicks off with housekeeping notes, emphasizing the importance of muting lines to reduce background noise and encourages sharing stories and tips. We also discuss the significant topics of caregiver quality, operations, and experiences from Dawn Fiala and Annette Ziegler. Learn about operational efficiencies and effective documentation to enhance compliance and service quality. Discover creative leave-behind ideas for January and February to engage caregivers and referral sources. Finally, don't miss the announcement—the upcoming Mastery Circle meetings will now be held on Wednesdays starting January 15th!

00:00 Introduction and Holiday Greetings

00:38 Housekeeping and Participation Guidelines

01:43 Team Introductions

03:53 Accessing Past Meetings and Resources

06:52 Important Announcement: Schedule Change

08:24 Reviewing Yearly Performance Metrics

10:09 Compliance and Quality Improvement

24:37 Operational Efficiency Tips

26:49 Handling Quick Starts and Staffing Challenges

28:28 Effective Communication with Clients and Caregivers

31:12 Setting and Achieving Scheduling Goals

32:43 Daily Check-ins and Micro-Management Strategies

35:58 Utilizing Technology and Building Relationships

40:54 Marketing Strategies and Leave Behinds

43:10 Creative Leave Behind Ideas for January and February

48:48 Engaging Referral Sources and Caregivers

50:10 Final Thoughts and Announcements

Continuum Mastery Circle Intro

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