• E258 | Transforming Customer Success into a Growth Function with Entrust's Chief Customer Officer Harini Gokul

  • Aug 14 2024
  • Length: 41 mins
  • Podcast

E258 | Transforming Customer Success into a Growth Function with Entrust's Chief Customer Officer Harini Gokul

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  • Summary

  • Today on the show we have Harini Gokul, the Chief Customer Officer of Entrust.

    In this episode, Harini shares her experience in transforming Entrust’s customer success function into a powerful growth engine. We dive into the strategies she used to align customer success with P&L goals, ensuring the team’s contribution to revenue growth.

    Harini also discusses the critical role of data-driven accountability in driving customer retention and how Entrust is leveraging AI to enhance customer experience at scale.

    Mentioned Resources

    • Entrust
    • AWS
    • GitLab
    • Hotjar


    Churn FM is sponsored by Vitally, the all-in-one Customer Success Platform.

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