• E257 | How to Build a Customer Success Team Leveraging Subject Matter Experts with Szuyin Leow

  • Aug 7 2024
  • Length: 46 mins
  • Podcast

E257 | How to Build a Customer Success Team Leveraging Subject Matter Experts with Szuyin Leow

Listen for free

View show details

  • Summary

  • Today on the show we have Szuyin Leow, the VP of Customer Experience at Transcend.

    In this episode, Szuyin shares her experience transitioning from IT security consulting to customer success, and how leveraging subject matter experts has transformed her approach to building effective CS teams.

    We then discuss the strategies and benefits of hiring industry experts to enhance customer experience, and the practical steps Szuyin took to implement these practices at LogicGate and Transcend.

    Mentioned Resources

    • Transcend
    • Pavilion
    • Sales Assembly
    • LogicGate
    • PwC
    • Notion
    • Gong
    • UserGems
    • Bose

    Churn FM is sponsored by Vitally, the all-in-one Customer Success Platform.

    Course: How to find your Ideal Customer Profile 'ICP' in B2B SaaS
    Show more Show less
Leadership Economics
Show more Show less

What listeners say about E257 | How to Build a Customer Success Team Leveraging Subject Matter Experts with Szuyin Leow

Average customer ratings

Reviews - Please select the tabs below to change the source of reviews.

Audible.com reviews

Amazon reviews
No Reviews are Available