The holiday season is here. Is your business ready? In this episode we talk about 10 tips + 1 bonus tip to deliver for your customers this holiday season. From Black Friday through New Year you have an opportunity to remove hassles for your guests and build ongoing loyalty to your brand.

- Now is the time to prepare and train your team for the upcoming business increase.

- Focus on speed and simplicity to deliver frictionless experiences during this stressful time of year.

- Keep personalization in mind to deliver a premium approach to service this holiday season.

- Prepare your team to solve problems and anticipate customer needs through training and empowerment.

- Keep employee engagement, recognition, and experience in mind all season long to take great care of your team.

Visit https://thetonyjohnson.teachable.com/ to invest in yourself and your team.

Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement. Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.

Check out my FREE Resources and Training Tools:

Web: https://www.igniteyourservice.com/

YouTube: https://www.youtube.com/@TheTonyJohnson

Twitter: https://twitter.com/The_TonyJohnson

Instagram: https://www.instagram.com/THE_TONYJOHNSON/

Tik Tok: https://www.tiktok.com/@igniteyourservice

Facebook: https://www.facebook.com/tonyjohnsoncx/

Music: http://www.bensound.com

In this episode we are proud to welcome Chase Oliver into the studio. Mr. Oliver is the Libertarian candidate for president and on the ballot in 47 states. This interview is shared unedited and in its entirety. We did extend invitations to all major party presidential candidates and all candidates on the ballot in Polk County, Florida. As of the time of this interview recording, only Mr. Oliver agreed to an interview.

Note: Any candidate who would like to come on our show and discuss improving customer service in government is welcome.

- Improving government customer service begins with transparency and streamlining processes.

- Streamlining and improving processes for Veterans Affairs (VA) is a great example of how a government program could be improved.

- Removing antiquated processes and updating technology is a key way to improve service to customers accessing government services.

- Creating better training systems will impove service and ensure the best employees are retained and challenged to do better each day.

Learn More About Chase Oliver: https://votechaseoliver.com/ or info@votechaseoliver.com

Visit https://www.igniteyourservice.com/6canons to invest in yourself and your team.

Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement. Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.

Check out my FREE Resources and Training Tools:

Web: https://www.igniteyourservice.com/

YouTube: https://www.youtube.com/@TheTonyJohnson

Twitter: https://twitter.com/The_TonyJohnson

Instagram: https://www.instagram.com/THE_TONYJOHNSON/

Tik Tok: https://www.tiktok.com/@igniteyourservice

Facebook: https://www.facebook.com/tonyjohnsoncx/

In this episode we welcome Russ Hawkins into the studio to talk about digital customer experienes, loss prevention, and using modern data analytics to drive revenue.

Visit https://www.igniteyourservice.com/6canons to invest in yourself and your team.

- Great customer experiences inspires loyalty, advocacy, and referrals for new customers

- Demoncratizing access to data and analytics within organizations can lead to decision making with a customer focus

- Loyalty programs can lead to improved customer service and decreased theft in your business as you cultivate relationships

- Create a culture where stealing is looked down upon and you are selecting people with integrity to joine your team (and be sure you are paying a competitive wage)

Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement. Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.

Reach out to Russ: rhawkins@agilenceinc.com and https://www.agilenceinc.com/

Check out my FREE Resources and Training Tools:

Web: https://www.igniteyourservice.com/

YouTube: https://www.youtube.com/@TheTonyJohnson

Twitter: https://twitter.com/The_TonyJohnson

Instagram: https://www.instagram.com/THE_TONYJOHNSON/

Tik Tok: https://www.tiktok.com/@igniteyourservice

Facebook: https://www.facebook.com/tonyjohnsoncx/

Music: http://www.bensound.com