• Customer Experience Tip: Manage Expectations, Not People

  • Feb 18 2021
  • Length: Less than 1 minute
  • Podcast

Customer Experience Tip: Manage Expectations, Not People

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  • CX Tip: Manage Expectations, Not People Lee Kantor: [00:00:06] Lee Kantor here from Business RadioX. Jill, today’s customer experience tip is manage expectations, not people. Please tell us more. Jill Heineck: [00:00:15] Yes, this one’s a doozy, and it can set the tone for the entire interaction. What can your customers expect from you and […] The post Customer Experience Tip: Manage Expectations, Not People appeared first on Business RadioX ®.
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