In the last episode of season 3 of the Coast and Commerce podcast, Ben Amos interviews Anthony McLean, General Manager of Ambrose Construct Group. They discuss the journey of Ambrose from a small building company to a national player in the insurance repair industry, and how they have scaled the business using technology, structure and efficiencies. Anthony shares insights on building a high-performance culture, the HR challenges of operating on the Sunshine Coast, and the company's vision for the future, focusing on building community, workforce and innovation.

Takeaways

• Scaling requires a core focus on what you do best.
• Ambrose Construct Group has diversified to work with every insurer in Australia.
• Technology plays a crucial role in streamlining operations and improving efficiency.
• Customer service is paramount in the insurance repair industry.
• Building a high-performance culture involves targeted recruitment and development.
• The Sunshine Coast offers unique opportunities and challenges for businesses.
• Affordable housing is a significant challenge for attracting talent.
• Ambrose is committed to supporting local trades and the community.
• The future involves bringing innovative products to the market.
• Ambrose aims to influence the industry nationally and globally.

Chapters

00:00 Scaling Business: The Core Focus

05:12 The Journey of Ambrose Construct Group

09:54 Innovating Through Technology

15:10 Building a High-Performance Culture

19:56 Challenges and Opportunities on the Sunshine Coast

25:12 Vision for the Future: Resilience and Innovation

Click here for more https://innovatemedia.com.au/S3-8