Today on the Salesforce Admins Podcast, we talk to Marianna Torres, Associate Salesforce Labs Evangelist at Salesforce. Join us as we chat about the Salesforce Labs AI Library and how it can get you started with implementing AI agents in your org. You should subscribe for the full episode, but here are a few takeaways from our conversation with Marianna Torres. What is Salesforce Labs? Growing up, Marianna was always interested in more creative pursuits and had never considered a career in tech. That all changed during the COVID-19 lockdown when she enrolled in a workforce development program called Year Up United and landed an internship with Salesforce. Today, Marianna works on the Salesforce Labs team, curating the Salesforce employee-built apps, components, and flows that are available for free on AppExchange. Now with the release of Agentforce, the team has put together the Salesforce Labs AI Library as a resource to help you get started with AI. How the Salesforce Labs AI Library helps you get started with Agentforce If you’ve been keeping up with the pod, you know that prompt engineering can be tricky business. But what if you could copy all the best, most useful prompts from Salesforce product experts? That’s what the Salesforce Labs AI Library is all about. It gives you everything you need to get AI agents up and running. When she’s going through submissions, Marianna asks three simple questions: Will this help the customer? Does this simplify something that historically takes a lot of time? Is it easy to use? If the answer is yes, it gets included in the library, ready to help you implement Agentforce AI in your org. More resources for Salesforce Labs If you don’t know where to start, Marianna recommends going through the Salesforce Labs Basics on Trailhead. You can also listen to the full episode, where she walks Josh through the process of looking something up in the Salesforce Labs AI Library. That’s it for this episode, so be sure to subscribe to the Salesforce Admins Podcast and we’ll catch you next week. Podcast swag Salesforce Admins on the Trailhead Store Learn more The Salesforce Labs AI Library Trailhead: Salesforce Labs Basics AppExchange: Salesforce Labs Year Up United Admin Trailblazers Group Admin Trailblazers Community Group Social Marianna on LinkedIn Salesforce Admins on LinkedIn Salesforce Admins on X Mike on Bluesky social Mike on Threads Mike on X Full show transcript Josh Birk: Hey, gang, Josh Birk, your guest host here for today. Today we're going to talk to Marianna Torres about a project that I am very, very excited about. It's live now, it's called the Salesforce Labs AI Library. I'm really not sure if I'm getting that name right, but I will ask Mariana here in a second. All right. Today on the show, we welcome Marianna Torres to talk about the Salesforce AI Labs library. Do I have that title right or is there are more official one? Marianna Torres: The Salesforce Labs AI Library is the official title. But yeah, you did a good job. Yeah. Josh Birk: Okay. Welcome to the show. First, I want to talk a little bit about your early years. Was computers and software engineering, software in general something you always wanted to get into? Marianna Torres: Honestly, no. I'm actually surprised about how I ended up here at Salesforce. But yeah, so growing up and stuff, I was always more of a creative person, so I was drawing, singing, doing all that. Basically anything that's creative, I was doing. So as I got older, it kind of got to the point where it's like you kind of realize that, okay, it's like I can go to school, I could pursue this, I could potentially do something. But at the same time, I had graduated and it was shortly before COVID. Josh Birk: Oh. Marianna Torres: Yeah, so instead of going the traditional route, I had just joined a workforce development program. The program was called Year Up. Yeah, so through that I did the six-month corporate training. They had transitioned it to virtual and everything. So yeah, I actually started my internship here at Salesforce in 2020, so peak COVID. And from there one thing led to another, I was a contractor for a couple years, and then I got full time. Josh Birk: Nice, nice. What was the connection to get into the AI labs job itself? Other than the fact that we get paid a nickel every time we say the word AI. Marianna Torres: Yeah. So yeah, the team that I'm with now, it's the exact same team that I had joined five years ago as an intern, and that is the Salesforce Labs team. So primarily, our job is to provide our customers with some free employee-built apps, components, and flows on AppExchange. Then this past whole year, AI became huge, and then we had to pivot and we're like, "Okay, the customers want AI, what can we give them?" Seeing as how AI wasn't packageable yet, so- Josh Birk: Right. Marianna Torres: Yeah, we actually just launched Actions, I believe. So Agent Actions are now...
