• Blake Morgan's Blueprint for Customer-Focused Leadership

  • Sep 5 2024
  • Length: 26 mins
  • Podcast

Blake Morgan's Blueprint for Customer-Focused Leadership

Listen for free

View show details

  • Summary

  • In this episode of the Creating Superfans podcast, I’m joined by the woman that Meta has called “the queen of CX”, and I am lucky enough to get to call a friend, Blake Morgan. Blake is a CX futurist and author of three amazing books on customer experience, including her newest, The 8 Laws of Customer-Focused Leadership. Blake and I are very aligned on the way we think about customer experience, so if you enjoy listening to me, I promise you’ll enjoy this conversation!

    You’ll hear us chat about:

    • Why customer experience is a decision that you have to make daily
    • The habits of the most engaged and successful leaders
    • Case studies from customer-centric brands like In-N-Out, Trader Joe’s, and ADT

    Get a copy of Blake’s new book here

    Listen to the Modern Customer Podcast

    --
    Subscribe to Brittany's biweekly newsletter
    Follow Brittany on LinkedIn and Instagram
    Grab a copy of Creating Superfans on Amazon
    Show more Show less
activate_Holiday_promo_in_buybox_DT_T2
Show more Show less

What listeners say about Blake Morgan's Blueprint for Customer-Focused Leadership

Average customer ratings

Reviews - Please select the tabs below to change the source of reviews.

Audible.com reviews

Amazon reviews
No Reviews are Available