In episode 37 of Retail Checks and Balances, Kevin Spencer celebrates his birthday and discusses the significance of customer loyalty, particularly on special occasions.

Tune in to discover how businesses can leverage these moments to strengthen customer loyalty and drive success in the retail and hospitality industries.

TIMESTAMPS

00:00:00 - Introduction to Retail Checks and Balances

00:00:31 - Kevin’s Birthday and Customer Loyalty

00:01:04 - Personal Birthday Experience at a Restaurant

00:03:34 - Applying Birthday Loyalty to Retail

00:05:25 - The Power of Surprise in Customer Loyalty

00:06:29 - Extending Loyalty Beyond Birthdays

00:07:16 - Recap and Final Thoughts on Loyalty

00:08:22 - Closing Remarks

QUOTES

• “This is how we foster loyalty and build emotional connections to our customers. And the key driver of customer loyalty specifically for birthdays is delivering something that serves to be consistent and build a great foundation with your customer.”
• "Tailoring the experiences and offers to the individuals can create a deeper loyalty than you can ever imagine."

SOCIAL MEDIA LINKS

Kevin Spencer

Instagram: https://www.instagram.com/kspencer007/

LinkedIn: https://www.linkedin.com/in/kevinspencer007/

WEBSITE

Rod Plus Solutions: https://rodplussolutions.com/