"If the employees do not understand what the company is telling the world, then we can't expect them to live up to it when the customers show up." - Gayle Turner

[Why This Is Important] - The main message is about becoming a person worth listening to so you can understand the impact of organizational values on customer experience and ultimately transform the lives of employees and customers. The episode message seeks to highlight the importance of aligning organizational values with customer expectations.

[What you need to know] - In this episode, we delve into the impact of organizational values on customer experience through the lens of mergers and acquisitions, pharmaceutical industry observations, and consumer demands for sustainable products.

[What you need to do] - Take action to ensure that employees understand and embody the values communicated by the organization. Also, consider aligning with consumer demands for sustainable products to not miss out on potential opportunities.

[TAKE ACTION] Do this now - Reflect on your organizational values and assess if they are effectively communicated and embraced by employees. Additionally, consider the demand for sustainable products and explore if there are untapped market opportunities.

Bios

Gayle Turner is President of The Storytellers Channel, Inc. https://storytellerschannel.com/ For close to five decades he has used the power of story to initiate and sustain change while growing leaders and building productive corporate and community cultures. Check out his LinkedIn profile to learn the rest of the story. https://www.linkedin.com/in/wgayleturner/

Shelli Jost Brady is Founder & Catalyst at Alchemy Consulting and Chief Operating Officer at The Storytellers Channel, Inc. Check out her LinkedIn profile to learn more. https://www.linkedin.com/in/shelli-jost-brady-94b44835/

Download a FREE checklist of how to craft intentional stories to inspire results. https://storytellerschannel.com/inspire

Ajax Greene is a polymath who has synergized being a world-class athlete, a successful business leader with a 40-year meditation practice into a focused mission to bring coherence to the global economy one person and one organization at a time. He believes brain coherence is the foundation that human and business success is built on.

Check out Coherence Collaborative https://coherencecollaborative.com/ or his LinkedIn profile to learn more. https://www.linkedin.com/in/ajaxgreene/

Keywords

Gayle Turner, The Storytellers Channel, Shelli Jost Brady, Alchemy Consulting, Ajax Greene, Coherence Collaborative, organization values, customer impact, best product, total solution, lowest cost, mergers and acquisitions, operating models, company culture, customer experience, pharmaceutical companies, mission statements, vision statements, drug research, innovation, distribution network, values manifestation, consumer demand, sustainable products, environment, consumer preference, health care cost, employee understanding, customer fulfillment, company promises, brand fulfillment, customer satisfaction, corporate values, business decisions, consumer behavior, market demand