• Adapting to Change: Exploring the Intersection of Tradition and Innovation in Insurance with TJ Hooper

  • Feb 29 2024
  • Length: 22 mins
  • Podcast

Adapting to Change: Exploring the Intersection of Tradition and Innovation in Insurance with TJ Hooper

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  • Summary

  • In this conversation, Matthew Vega-Sanz interviews TJ Hooper from Hooper Agency, a second-generation insurance agency. They discuss various topics related to the insurance industry, including the evolution of the agency, the importance of customer service, the use of virtual assistants, and the impact of AI on the industry. TJ shares his insights and experiences, highlighting the need for flexibility and adaptability in the changing market. He also acknowledges the potential benefits and concerns of AI in insurance. Overall, the conversation provides valuable insights into the challenges and opportunities in the insurance industry.

    01:16 Getting into Insurance

    02:08 Evolution of the Agency

    03:30 Customer Service in Insurance

    04:41 Adapting to Changing Markets

    05:57 The Importance of Service

    07:00 Utilizing Technology: Virtual Assistants

    08:11 Enhancing Web Presence and Communication

    10:18 Flexibility and Customer Experience

    11:16 What Excites About Insurance

    13:05 Virtual Assistants and BPO Services

    15:28 Concerns and Thoughts on AI
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