Welcome to the first episode of the Evolving HubSpot podcast in 2025, hosted by Daryn Smith.

As we step into a new year, we explore the future of AI, the evolving role of HubSpot’s partner network, and the growing intersection of CRM, automation, and artificial general intelligence (AGI).

Here’s what you can expect in this episode:

1. The Rise of Artificial General Intelligence (AGI) in CRM
Unlike today’s AI, AGI has the potential to learn, adapt, and make autonomous decisions. Daryn breaks down the opportunities and challenges of AGI in business, why widespread adoption is still a few years away, and how AI agents will bridge the gap in 2025.

2. The Role of HubSpot’s Partner Network in Scaling Upmarket
With HubSpot’s strong Q4 performance and Scotiabank’s increased stock target, we explore how value-added service providers help companies implement, customize, and adopt new technology - ensuring real business transformation rather than just software deployment.

3. Amazon’s Potential Entry into CRM
As speculation grows around Amazon entering the CRM space, Daryn discusses how data control will shape the future of CRM, why AI-driven development is accelerating, and how incumbents like HubSpot and Salesforce may respond.

4. Automation vs. Human Touch in AI-Powered Customer Experience
Where should businesses draw the line between AI automation and human interaction? Daryn shares insights on how AI can enhance human conversations rather than replace them, ensuring a seamless customer experience.

5. AI-Powered Productivity Hacks & Personal Insights
From automating knowledge retrieval in sales to managing case studies with AI agents, Daryn shares the AI tools and strategies that have streamlined operations at Huble. Plus, he reflects on his biggest career risk and what it taught him about growth, innovation, and leadership.

Tune in to start 2025 with insights into the evolving CRM landscape, AI-powered transformation, and the future of business automation.

#HubSpot #CRM #AI #AGI #DigitalTransformation #HubSpotPartners #SeekEvolution

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