“Shifting from advocacy to inquiry is really important, and I think most leaders today are probably advocacy heavy because it's the model that we see most.” – J. Scott

The finer details of this episode:

• Importance of leading the way in marketing and working with clients
• Transforming high-potential individuals into high-functioning teams
• Rationalizing tasks and initiatives to align with customer satisfaction, team member satisfaction, and profitability
• Change management and involving stakeholders in driving change
• Approach to problem-solving and decision-making in leadership
• Balancing advocacy and inquiry in leadership and marketing
• Involving team members in leadership meetings and problem-solving process

Episode resources:

• Summit Virtual CFO by Anders website: https://www.summitcpa.net/
• Love our content? Sign up for our newsletter: https://www.summitcpa.net/summit-newsletter
• Digital Dollars and Cents: A Virtual CFO’s Playbook to help Digital Companies Create a Financial Roadmap to Success, is now an audio book! Download it here: https://vcfo.summitcpa.net/ddc
• Connect with Jason here: https://www.linkedin.com/in/jasonscott120vc/
• Check out 120Vc here: https://www.120vc.com/

Timestamps:

Leadership and Change Implementation (00:00:14)

Discussion on leadership, change implementation, and project management with J Scott from 120 VC.

Marketing and Thought Leadership (00:00:29)

Transition from thought leadership to marketing strategies and leading teams in marketing efforts.

Creating High Performing Teams (00:01:32)

Introduction to the topic of creating high performing teams with J. Scott from 120 VC.

Transforming Cost Centers to Profit Centers (00:02:32)

Discussion on transforming groups from cost centers to profit centers and focusing on customer satisfaction, team member satisfaction, and profitability.

Working with Fortune 1000 Clients (00:02:58)

Details about working with Fortune 1000 clients and the process of transforming various teams within those businesses.

Shifting Mindsets and Canceling Initiatives (00:04:23)

Insights into shifting mindsets, rationalizing initiatives, and repurposing existing team members to create growth.

Impact on Smaller Teams (00:06:17)

Exploration of how smaller teams can contribute to the three pillars of customer satisfaction, team member satisfaction, and profitability.

Applying Marketing Principles to Business (00:08:06)

Comparison of marketing and leadership principles, emphasizing the importance of understanding the underlying business problems.

Creating Demand and Stakeholder Engagement (00:13:27)

Explanation of creating demand for initiatives and engaging stakeholders through experience sharing and shifting mindsets.

Improving Customer Satisfaction through Tools (00:15:59)

Discussion on improving customer satisfaction through the implementation of tools, focusing on the impact on call center operations.

Empowering Teams and Overcoming Obstacles (00:17:37)

Insights into empowering teams, addressing obstacles, and ensuring alignment with day-to-day responsibilities during project implementation.

Crowdsourcing Requirements and Demand (00:18:25)

J. Scott discusses the importance of crowdsourcing requirements and demand from employees to improve business solutions.

Effective Group Problem-Solving (00:20:39)

The conversation explores the effectiveness of group problem-solving and the value of involving employees in the decision-making process.

Balancing Advocacy and Inquiry (00:29:57)

J. Scott emphasizes the importance of shifting from advocacy to inquiry in leadership, seeking input and collaboration from team members.

Final Thoughts and Contact Information (00:32:37)

The speakers share their final thoughts on effective leadership and provide contact information for further engagement.