Taking notes while moderating user interviews is an important and underrated skill for UX researchers. This episode provides tips on taking great notes during UX research.

Kaaren Hanson, PhD discusses her book chapter "Observed Behavior is the Gold Standard" and offers insight on effectively building UX teams.

Amanda Rotondo, PhD discusses her book chapter "Ask Participants to Tell You What You Don't Know to Ask" and provides some insight about building team empathy in a remote world.

Dan Berlin discusses the pitfalls of relying too much on unmoderated usability studies and missing out on deeper insights.

Erin Malone discusses her book chapter "Follow These Principles of Gestalt for Better UX Designs."

Amy Bucher, PhD, discusses her book Engaged: Designing for Behavior Change, and provides practical tips to UXers who want to incorporate these methods into their work.

Margot Bloomstein, author of the 2012 book Content Strategy at Work: Real-world Stories to Strengthen Every Interactive Project, and her 2021 book Trustworthy: How the Smartest Brands Beat Cynicism and Bridge the Trust Gap, discusses how we can build trust with our users through design.

Daniel Diener discusses his book chapter "Don't Underestimate the Power of Coworkers as Usability Participants."