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This episode is about what YOU should do to protect yourself from receiving patient complaints.

Complaints are an unpleasant reality of working as a clinician. Whilst they may serve important functions, they are not a nice experience. This episode highlights:

• 7 often neglected things you should be doing to prevent complaints
• 7 things clinicians often do, but should NOT be doing to prevent complaints
• That there are ways to reduce, but not eliminate the risk of complaints altogether

By practicing in a way that reduces complaints from patients, you are more likely to have a fulfilling life as a clinician.

This is the third in the 3 part discussion surrounding complaints.

Message re feedback & Community; Disclaimer; Music

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Dr Munir Adam (Dr Munir Ali-Zubair) is the host, and leads the multi-professional Primary Care UK team that manages this podcast.

DISCLAIMER. This podcast is for clinicians working in the UK and is not for patients or the general public. The podcast should never be used as a substitute for professional advice, whether clinical, managerial or otherwise. Unless otherwise stated, the views expressed are simply the opinions of those contributing, and should not be considered authoritative guidance. Applying any suggestion requires careful consideration and understanding of context and of potential implications. The hosts, guests, other contributors and the organisations they represent do not accept liability of any kind for any actions or consequences arising from the information contained in the podcast.

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