The conversation revolves around the issue of insurance claims fraud, where independent adjusters allege that insurance companies manipulate damage estimates to save costs. The discussion highlights a case where an adjuster's initial damage estimate was altered, with the adjuster's name still attached, leading to significant financial discrepancies affecting the storm-damaged homeowner. The conversation also touches on the broader implications of such practices, including the need for transparency and proper documentation in the claims process. The speakers emphasize the importance of understanding insurance policies and advocating for policyholders' rights.

In Episode 119 of The DYOJO Podcast

0:00 Falsifying Insurance Claims

7:26 Stephen Bush deposing insurance adjusters

11:12 60 Minutes investigates claims being altered

20:04 Professional weigh in on 60 Minutes coverage

28:52 Improving the insurance claims process

References and guest appearances for this episode include: Sgt Ed from Restoration Crosscheck, David Princeton (Advocate Claim Service), Bill Wilson (book When Words Collide), Stephen Bush, Bebo Crain, Jim Thompson (book My Life is One Disaster After Another), prior episodes of The DYOJO Podcast.

LAST EPISODE118 Water Damage Industry Evolution

Thursdays are for The DYOJO Podcast - helping contractors shorten their DANG learning curve. Join host Jon Isaacson as we explore contractor stories, experiences, and best practices to help listeners thrive in the skilled trades.

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