For Robin Hills, emotional intelligence is the human aspect of leadership. He joins us to talk about how leaders can improve the emotional intelligence of their team without being too personal. He also breaks down several concepts, both familiar and unfamiliar. He tells us that optimism is not really what we think it is. He also introduces the concept of emotional resilience and the power of the “pause.” 

In this Episode:

[00:01 - 04:20] Opening Segment

• Let’s get to know Robin Hills
• Why he got interested in emotional intelligence

[04:21 - 10:59] Emotional Intelligence of the Self

• Why are people not emotionally intelligent? 
• Robin breaks down emotional intelligence
• Improve your emotional intelligence with these tips from Robin! 

[11:00 - 17:48] Emotional Intelligence of the Leader 

• Why all leaders should learn empathy
• Don’t miss Robin’s insights about active listening 
• To understand emotional resilience, you have to do this 
• We don’t actually “bounce back” from stress 

[17:49 - 27:36] Emotional Resilience of the Team

• How to improve the emotional resilience of your team
• Avoid being too personal with your team with this advice from Robin 
• Robin talks about the essence of mindfulness 
• The power of the “pause”

[27:37 - 38:44] Optimism Is Not What You Think It Is

• The conversation that left you with the most impact
• With a young man in his hometown 
• What communication skill would you have wanted to learn sooner?
• Being assertive 
• The best communicator you know
• David Bowie

[38:45 - 40:31] Closing Segment

• Connect with Robin!
• Links below 
• Final words from me

Tweetable Quotes:

“When we’re looking at emotional resilience, we’re looking at human beings in stressful situations...we don’t bounce back from situations, we learn and we grow and we develop through situations.” - Robin Hills

“Ask a question and then pause and also use it before you actually answer a question.” - Robin Hills

Resources Mentioned: 

• FREE e-course to master body language and micro-expressions to boost your EQ by 10% and sales by 20%. Check it out here. 
• Daniel Goleman books
• Martin Seligman
• David Bowie

Email robin@ei4change.com to connect with Robin. You can also get in touch with him on LinkedIn and Facebook. Check out his website to improve your emotional intelligence! 

• ENROLL in Robin’s courses on emotional intelligence. Start...