• 11: NPS + KPIs with Ryan McKeen

  • Jun 27 2024
  • Length: 1 hr and 5 mins
  • Podcast

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11: NPS + KPIs with Ryan McKeen

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  • Summary

  • Unlock the secrets to running a successful law firm with special guest speaker Ryan McKeen. Discover how to use KPIs and NPS to elevate your practice to the next level. 📈🔍

    • Learn how to think of your legal practice like a sports team with KPIs as your scoreboard. 🏆📊
    • Track essential metrics like average case fees and conversion rates from calls to clients. 📞📈
    • Understand the importance of financial KPIs, cash flow, and client satisfaction through Net Promoter Score (NPS). 💵💬
    • Explore automated tools and methods for consistent KPI tracking and team motivation. 🤖💪
    • Gain insights into setting clear, actionable goals for individual departments and solo practitioners. 🎯📝
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