• 03. From Front Line Customer Service to Leading Healthcare Strategist, with Sheri Shapiro

  • Jul 17 2024
  • Length: 42 mins
  • Podcast

03. From Front Line Customer Service to Leading Healthcare Strategist, with Sheri Shapiro

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  • Summary

  • Join host Anne Hancock Toomey as she sits down with Sheri Shapiro, Senior Executive Vice President and Chief Strategy Officer of CommonSpirit Health. Shapiro shares her impressive journey from learning customer service and breaking bad news at a dry cleaner, to healthcare consulting to leadership roles at organizations like Trinity Health and CommonSpirit Health. Throughout the conversation, Shapiro comes back to the foundational ideas of authentic leadership, effective communication and empathetic management. She also delves into her experiences outside healthcare, including pharma (Pfizer) and automotive (Ford Motor Company), and the lessons in branding, marketing and consumer-centric thinking learned along the way. Shapiro opens up about balancing a demanding career with family life, offering insight into her personal challenges and triumphs. Oh, and her middle name is Grit. Tune in for an engaging conversation filled with valuable takeaways on leadership and personal growth. 01:26 Meeting Sherry Shapiro 02:14 Shapiro’s Emphasis on Authentic Leadership 03:22 Early Life and Career 04:15 First Job Lessons 05:30 The Power of Grit 06:37 Influential Leaders 08:39 Career Journey: Consulting to Healthcare 17:52 Transition to Trinity Health 21:18 Teamwork and Strategic Planning 22:58 Key Ingredients for Successful Change Management 25:54 Transition to CommonSpirit Health 28:36 Balancing Leadership and Family Life 34:13 Effective Leadership Traits 37:43 Lightning Round and Final Thoughts Learn more about your ad choices. Visit megaphone.fm/adchoices
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