The E-Factor
How Engaged Patients, Clinicians, Leaders, and Employees Will Transform Healthcare
Failed to add items
Add to Cart failed.
Add to Wish List failed.
Remove from wishlist failed.
Adding to library failed
Follow podcast failed
Unfollow podcast failed
Prime members: New to Audible?Get 2 free audiobooks during trial.
The E-Factor
Buy for $19.95
No default payment method selected.
We are sorry. We are not allowed to sell this product with the selected payment method
-
Narrated by:
-
Kevin Young
-
By:
-
Craig Deao
About this listen
Healthcare must provide higher quality care at a lower cost. Studer Group's Engagement Model is the key.
If you're seeking to create a culture of high engagement, you're not alone. Great clinical quality depends on it. Price pressures demand it. Where engagement doesn't exist, all stakeholders suffer. By making engagement a core competency, you can reduce turnover, prevent physician burnout, improve clinical outcomes, and solidify trust in caregivers.
Craig Deao has created a unique and progressive four-pronged model to help organizations solve the costly repercussions of disengagement. In The E-Factor, he shows how engagement cascades from the top: It starts with leaders, flows down to employees and clinicians, and finally reaches (and activates) patients. He then lays out a step-by-step strategy for engaging all four groups simultaneously.
Listeners will learn:
- Why engagement and satisfaction are not synonyms
- How to employ a wealth of rigorously tested evidence-based tools and tactics that boost engagement
- Critical lessons from companies in other industries that excel at engagement (including new healthcare competitors!) and how to apply them
- How to leverage technology and organizational design for a powerful patient-centric approach
Listeners also enjoyed...
-
The Great Employee Handbook
- By: Quint Studer
- Narrated by: Kevin Young
- Length: 4 hrs and 34 mins
- Unabridged
-
Overall4.5 out of 5 stars 25
-
Performance4.5 out of 5 stars 21
-
Story4.5 out of 5 stars 21
The most valuable on-the-job skills come from experience but you don t have to work a lifetime to master them. Often, it s the day-to-day issues, those not found in any training manual, that keep us from being our best at work. We ve all looked back on challenges we ve faced whether they involved a boss, a coworker, or a customer and thought, If I knew then what I know now, I would have handled that in a completely different way!
-
5 out of 5 stars
-
Excellent!
- By Andrea on 05-25-15
By: Quint Studer
-
A Culture of High Performance
- Achieving Higher Quality at a Lower Cost
- By: Quint Studer
- Narrated by: Kevin Young
- Length: 8 hrs and 32 mins
- Unabridged
-
Overall4.5 out of 5 stars 72
-
Performance4.5 out of 5 stars 62
-
Story4.5 out of 5 stars 62
Our industry has always dealt with change. But the environment we re navigating now requires change at a whole different level. We ve moved from experiencing episodic change to continuous change and as John Kotter has famously noted, that requires a whole different set of skills and a whole different level of urgency. In his new book, thought leader Quint Studer explains how to leverage the powerful values that have always defined healthcare people passion, fortitude, willingness to learn to meet the challenges of our disruptive external environment.
-
5 out of 5 stars
-
Wonderful book!!
- By Kelly Waite on 07-26-19
By: Quint Studer
-
Start with Why
- How Great Leaders Inspire Everyone to Take Action
- By: Simon Sinek
- Narrated by: Simon Sinek
- Length: 7 hrs and 18 mins
- Unabridged
-
Overall4.5 out of 5 stars 27,318
-
Performance4.5 out of 5 stars 23,211
-
Story4.5 out of 5 stars 23,064
The inspirational best seller that ignited a movement and asked us to find our why. Discover the book that is captivating millions on TikTok and that served as the basis for one of the most popular TED Talks of all time - with more than 56 million views and counting. Over a decade ago, Simon Sinek started a movement that inspired millions to demand purpose at work, to ask what was the why of their organization. Since then, millions have been touched by the power of his ideas, and these ideas remain as relevant and timely as ever.
-
2 out of 5 stars
-
Useless Dribble
- By Chimdi Azubuike on 03-10-18
By: Simon Sinek
-
The Infinite Game
- By: Simon Sinek
- Narrated by: Simon Sinek
- Length: 6 hrs and 56 mins
- Unabridged
-
Overall5 out of 5 stars 12,917
-
Performance5 out of 5 stars 11,085
-
Story5 out of 5 stars 10,992
Finite games, like football or chess, have known players, fixed rules, and a clear endpoint. The winners and losers are easily identified. Infinite games, games with no finish line, like business or politics, or life itself, have players who come and go. The rules of an infinite game are changeable, while infinite games have no defined endpoint. There are no winners or losers - only ahead and behind. The question is, how do we play to succeed in the game we’re in? In this revelatory new audiobook, Simon Sinek offers a framework for leading with an infinite mindset.
-
3 out of 5 stars
-
I love Sinek but...
- By Amazon Customer on 11-11-19
By: Simon Sinek
-
Dare to Lead
- Brave Work. Tough Conversations. Whole Hearts.
- By: Brené Brown
- Narrated by: Brené Brown
- Length: 8 hrs and 10 mins
- Unabridged
-
Overall4.5 out of 5 stars 29,382
-
Performance5 out of 5 stars 25,037
-
Story4.5 out of 5 stars 24,762
Brené Brown has spent the past two decades studying the emotions and experiences that give meaning to our lives, and the past seven years working with transformative leaders and teams spanning the globe. She found that leaders in organizations ranging from small entrepreneurial startups and family-owned businesses to nonprofits, civic organizations, and Fortune 50 companies all ask the same question: How do you cultivate braver, more daring leaders, and how do you embed the value of courage in your culture? This audiobook answers this question.
-
5 out of 5 stars
-
Brené's Work Has Changed My Life
- By Maximus on 01-12-19
By: Brené Brown
-
Find Your Why
- A Practical Guide for Discovering Purpose for You and Your Team
- By: Simon Sinek, David Mead, Peter Docker
- Narrated by: Stephen Shedletzky, Simon Sinek
- Length: 4 hrs and 56 mins
- Unabridged
-
Overall4.5 out of 5 stars 2,412
-
Performance4.5 out of 5 stars 2,030
-
Story4 out of 5 stars 2,028
Start with Why has led millions of listeners to rethink everything they do in their personal lives, their careers, and their organizations. Now, Find Your Why picks up where Start with Why left off. It tells you how to apply Simon Sinek's powerful insights so you can find more inspiration at work - and, in turn, inspire those around you. Whether you've just started your first job, are leading a team, or are CEO of your own company, the exercises in this audiobook will guide you along a path to long-term success and fulfillment - for both you and your colleagues.
-
1 out of 5 stars
-
DO NOT GET THE AUDIO BOOK GET THE BOOK BOOK
- By Jeff and Erin on 12-03-17
By: Simon Sinek, and others
-
The Great Employee Handbook
- By: Quint Studer
- Narrated by: Kevin Young
- Length: 4 hrs and 34 mins
- Unabridged
-
Overall4.5 out of 5 stars 25
-
Performance4.5 out of 5 stars 21
-
Story4.5 out of 5 stars 21
The most valuable on-the-job skills come from experience but you don t have to work a lifetime to master them. Often, it s the day-to-day issues, those not found in any training manual, that keep us from being our best at work. We ve all looked back on challenges we ve faced whether they involved a boss, a coworker, or a customer and thought, If I knew then what I know now, I would have handled that in a completely different way!
-
5 out of 5 stars
-
Excellent!
- By Andrea on 05-25-15
By: Quint Studer
-
A Culture of High Performance
- Achieving Higher Quality at a Lower Cost
- By: Quint Studer
- Narrated by: Kevin Young
- Length: 8 hrs and 32 mins
- Unabridged
-
Overall4.5 out of 5 stars 72
-
Performance4.5 out of 5 stars 62
-
Story4.5 out of 5 stars 62
Our industry has always dealt with change. But the environment we re navigating now requires change at a whole different level. We ve moved from experiencing episodic change to continuous change and as John Kotter has famously noted, that requires a whole different set of skills and a whole different level of urgency. In his new book, thought leader Quint Studer explains how to leverage the powerful values that have always defined healthcare people passion, fortitude, willingness to learn to meet the challenges of our disruptive external environment.
-
5 out of 5 stars
-
Wonderful book!!
- By Kelly Waite on 07-26-19
By: Quint Studer
-
Start with Why
- How Great Leaders Inspire Everyone to Take Action
- By: Simon Sinek
- Narrated by: Simon Sinek
- Length: 7 hrs and 18 mins
- Unabridged
-
Overall4.5 out of 5 stars 27,318
-
Performance4.5 out of 5 stars 23,211
-
Story4.5 out of 5 stars 23,064
The inspirational best seller that ignited a movement and asked us to find our why. Discover the book that is captivating millions on TikTok and that served as the basis for one of the most popular TED Talks of all time - with more than 56 million views and counting. Over a decade ago, Simon Sinek started a movement that inspired millions to demand purpose at work, to ask what was the why of their organization. Since then, millions have been touched by the power of his ideas, and these ideas remain as relevant and timely as ever.
-
2 out of 5 stars
-
Useless Dribble
- By Chimdi Azubuike on 03-10-18
By: Simon Sinek
-
The Infinite Game
- By: Simon Sinek
- Narrated by: Simon Sinek
- Length: 6 hrs and 56 mins
- Unabridged
-
Overall5 out of 5 stars 12,917
-
Performance5 out of 5 stars 11,085
-
Story5 out of 5 stars 10,992
Finite games, like football or chess, have known players, fixed rules, and a clear endpoint. The winners and losers are easily identified. Infinite games, games with no finish line, like business or politics, or life itself, have players who come and go. The rules of an infinite game are changeable, while infinite games have no defined endpoint. There are no winners or losers - only ahead and behind. The question is, how do we play to succeed in the game we’re in? In this revelatory new audiobook, Simon Sinek offers a framework for leading with an infinite mindset.
-
3 out of 5 stars
-
I love Sinek but...
- By Amazon Customer on 11-11-19
By: Simon Sinek
-
Dare to Lead
- Brave Work. Tough Conversations. Whole Hearts.
- By: Brené Brown
- Narrated by: Brené Brown
- Length: 8 hrs and 10 mins
- Unabridged
-
Overall4.5 out of 5 stars 29,382
-
Performance5 out of 5 stars 25,037
-
Story4.5 out of 5 stars 24,762
Brené Brown has spent the past two decades studying the emotions and experiences that give meaning to our lives, and the past seven years working with transformative leaders and teams spanning the globe. She found that leaders in organizations ranging from small entrepreneurial startups and family-owned businesses to nonprofits, civic organizations, and Fortune 50 companies all ask the same question: How do you cultivate braver, more daring leaders, and how do you embed the value of courage in your culture? This audiobook answers this question.
-
5 out of 5 stars
-
Brené's Work Has Changed My Life
- By Maximus on 01-12-19
By: Brené Brown
-
Find Your Why
- A Practical Guide for Discovering Purpose for You and Your Team
- By: Simon Sinek, David Mead, Peter Docker
- Narrated by: Stephen Shedletzky, Simon Sinek
- Length: 4 hrs and 56 mins
- Unabridged
-
Overall4.5 out of 5 stars 2,412
-
Performance4.5 out of 5 stars 2,030
-
Story4 out of 5 stars 2,028
Start with Why has led millions of listeners to rethink everything they do in their personal lives, their careers, and their organizations. Now, Find Your Why picks up where Start with Why left off. It tells you how to apply Simon Sinek's powerful insights so you can find more inspiration at work - and, in turn, inspire those around you. Whether you've just started your first job, are leading a team, or are CEO of your own company, the exercises in this audiobook will guide you along a path to long-term success and fulfillment - for both you and your colleagues.
-
1 out of 5 stars
-
DO NOT GET THE AUDIO BOOK GET THE BOOK BOOK
- By Jeff and Erin on 12-03-17
By: Simon Sinek, and others
-
The Calling
- Why Healthcare Is So Special
- By: Quint Studer
- Narrated by: Quint Studer
- Length: 5 hrs and 40 mins
- Unabridged
-
Overall4.5 out of 5 stars 25
-
Performance4.5 out of 5 stars 17
-
Story5 out of 5 stars 17
The book is for anyone and everyone who works in healthcare. Written in the practical, easy-to-process style that has become Studer’s trademark - and packed with heartfelt stories that showcase the many gifts of healthcare people - the book will help clinicians and non-clinicians alike to keep their emotional bank accounts full.
-
5 out of 5 stars
-
Loved listening
- By Daisy R on 06-20-22
By: Quint Studer
-
The Busy Leader's Handbook
- How to Lead People and Places That Thrive
- By: Quint Studer
- Narrated by: Stephen R. Thorne
- Length: 8 hrs and 4 mins
- Unabridged
-
Overall5 out of 5 stars 60
-
Performance5 out of 5 stars 54
-
Story4.5 out of 5 stars 54
Being a great leader means getting the fundamentals right. It also means consistently doing the "little things" that make a positive difference in the lives of employees, customers, and other stakeholders. The Busy Leader's Handbook: How to Lead People and Places That Thrive is a practical, easy-to-use book filled with gentle reminders of what we should be doing every day - especially when work is at its most intense.
-
5 out of 5 stars
-
Insightful Guide
- By Mary Ann Mendoza on 05-19-20
By: Quint Studer
-
Straight A Leadership
- Alignment Action Accountability
- By: Quint Studer
- Narrated by: Kevin Young
- Length: 5 hrs and 24 mins
- Unabridged
-
Overall4.5 out of 5 stars 61
-
Performance4.5 out of 5 stars 53
-
Story4.5 out of 5 stars 50
Today more than ever, your senior leaders must produce 'Straight' work. Quint Studer's new book is the study guide they need. Straight A Leadership, a book by Wall Street Journal best-selling author Quint Studer, can help your organization achieve the peak performance it needs to survive in the toughest environment. The book is based on Studer Group's work with hundreds of top healthcare organizations.
-
5 out of 5 stars
-
Excellent book for any leader in healthcare
- By Scott on 05-05-18
By: Quint Studer
-
The Emerging Healthcare Leader
- A Field Guide, Second Edition
- By: Natalie Lamberton, Laurie Baedke
- Narrated by: Leigh Serling
- Length: 10 hrs
- Unabridged
-
Overall4 out of 5 stars 17
-
Performance4.5 out of 5 stars 15
-
Story4.5 out of 5 stars 15
The Emerging Healthcare Leader: A Field Guide is an essential resource for those in the early stages of becoming a healthcare leader. Packed with tactics, tips, and illuminating straightforward examples, this book is an indispensable guide to building your career in healthcare leadership.
-
1 out of 5 stars
-
Do you love lists? Do you dislike learning about healthcare?
- By Distante on 06-22-23
By: Natalie Lamberton, and others
-
The 4 Disciplines of Execution
- Achieving Your Wildly Important Goals
- By: Sean Covey, Chris McChesney, Jim Huling
- Narrated by: Sean Covey, Chris McChesney, Jim Huling
- Length: 8 hrs and 27 mins
- Unabridged
-
Overall4.5 out of 5 stars 3,221
-
Performance4.5 out of 5 stars 2,704
-
Story4.5 out of 5 stars 2,668
The 4 Disciplines of Execution provides a simple, proven formula for achieving the goals that every individual or organization needs to reach. From Marriott to the U.S. Navy, Covey and his team have worked with more than 200,000 people in hundreds of organizations to improve performance, identifying and honing four secrets of perfect execution: Focus on the Wildly Important; Act on the Lead Measures; Keep a Compelling Scoreboard; and Create a Cadence of Accountability.
-
3 out of 5 stars
-
Please Remember To Tip Your Executioner?
- By Darwin8u on 02-03-15
By: Sean Covey, and others
-
Work Rules!
- Insights from Inside Google That Will Transform How You Live and Lead
- By: Laszlo Bock
- Narrated by: Laszlo Bock
- Length: 11 hrs and 26 mins
- Unabridged
-
Overall4.5 out of 5 stars 2,507
-
Performance4.5 out of 5 stars 2,148
-
Story4.5 out of 5 stars 2,125
From the visionary head of Google's innovative People Operations comes a groundbreaking inquiry into the philosophy of work - and a blueprint for attracting the most spectacular talent to your business and ensuring that they succeed. "We spend more time working than doing anything else in life. It's not right that the experience of work should be so demotivating and dehumanizing". So says Laszlo Bock, former head of People Operations at the company that transformed how the world interacts with knowledge.
-
4 out of 5 stars
-
Multifaceted
- By jeremiah on 04-07-15
By: Laszlo Bock
-
The 5 Languages of Appreciation in the Workplace
- Empowering Organizations by Encouraging People
- By: Gary Chapman, Dr. Paul White
- Narrated by: Dr. Paul White
- Length: 6 hrs and 15 mins
- Unabridged
-
Overall4.5 out of 5 stars 576
-
Performance4.5 out of 5 stars 479
-
Story4.5 out of 5 stars 471
Dramatically improve workplace relationships simply by learning your coworkers’ language of appreciation. Based on the number one New York Times best seller The 5 Love Languages® (over 12 million copies sold), this book will give you the tools to improve staff moral, create a more positive workplace, and increase employee engagement. How? By teaching you to effectively communicate authentic appreciation and encouragement to employees, coworkers, and leaders.
-
4 out of 5 stars
-
Missing Code to take the MBA Inventory
- By mare on 10-02-21
By: Gary Chapman, and others
-
Great at Work
- How Top Performers Work Less and Achieve More
- By: Morten Hansen
- Narrated by: Robert Petkoff
- Length: 7 hrs and 33 mins
- Unabridged
-
Overall4.5 out of 5 stars 1,239
-
Performance4.5 out of 5 stars 1,030
-
Story4.5 out of 5 stars 1,024
Why do some people perform better at work than others? This deceptively simple question continues to confound professionals in all sectors of the workforce. Now, after a unique, five-year study of more than 5,000 managers and employees, Morten Hansen reveals the answers in his "Seven Work Smarter Practices" that can be applied by anyone looking to maximize their time and performance. Each of Hansen's seven practices is highlighted by inspiring stories from individuals in his comprehensive study.
-
5 out of 5 stars
-
Do less but obsess
- By A. Yoshida on 10-24-18
By: Morten Hansen
-
No Ego
- How Leaders Can Cut the Cost of Workplace Drama, End Entitlement, and Drive Big Results
- By: Cy Wakeman
- Narrated by: Cynthia Farrell
- Length: 4 hrs and 45 mins
- Unabridged
-
Overall4.5 out of 5 stars 690
-
Performance4.5 out of 5 stars 581
-
Story4.5 out of 5 stars 580
No Ego is about increasing awareness of just how often individuals are operating out of ego at work, breeding drama and discord rather than innovation and constructive collaboration. It is high time to reinvent leadership thinking. The current work experience is so full of emotional waste that it's seen as a foregone cost in today's business environments. Cy Wakeman teaches straightforward strategies in which this time and energy can be re-commissioned and put toward the value that hired talent is intended to provide.
-
3 out of 5 stars
-
It's a good dose of reality, but not enough...
- By Phaethon on 02-25-20
By: Cy Wakeman
-
The Fearless Organization
- Creating Psychological Safety in the Workplace for Learning, Innovation, and Growth
- By: Amy C. Edmondson
- Narrated by: Jennifer Jill Araya
- Length: 6 hrs and 43 mins
- Unabridged
-
Overall4.5 out of 5 stars 758
-
Performance4.5 out of 5 stars 644
-
Story4.5 out of 5 stars 636
The Fearless Organization offers practical guidance for teams and organizations who are serious about success in the modern economy. With so much riding on innovation, creativity, and spark, it is essential to attract and retain quality talent, but what good does this talent do if no one is able to speak their mind? The traditional culture of "fitting in" and "going along" spells doom in the knowledge economy. Success requires a continuous influx of new ideas, new challenges, and critical thought, and the interpersonal climate must not suppress, silence, ridicule, or intimidate.
-
5 out of 5 stars
-
The Foundation for Organizational Transformation
- By DG on 01-27-20
By: Amy C. Edmondson
-
When They Win, You Win
- Being a Great Manager Is Simpler Than You Think
- By: Russ Laraway
- Narrated by: Russ Laraway
- Length: 9 hrs and 8 mins
- Unabridged
-
Overall5 out of 5 stars 68
-
Performance5 out of 5 stars 59
-
Story5 out of 5 stars 59
Businesses everywhere are plagued by managers who seem to think that keeping their staff miserable is the best way to deliver profits. This is a failure of leadership that also hurts the bottom line; research has shown that maintaining a happy, engaged workforce consistently drives measurably better business results across the board. In When They Win, You Win, Russ Laraway, the Chief People Officer at Qualtrics, provides a simple, coherent, and complete leadership standard that teaches organizational planners and managers how to develop incredible levels of employee engagement.
-
4 out of 5 stars
-
Slightly Repetitive but with many relevant examples for my industry
- By Christopher D. on 11-06-24
By: Russ Laraway
-
Becoming Remarkable
- By: Fred Joyal
- Narrated by: Fred Joyal
- Length: 5 hrs and 47 mins
- Unabridged
-
Overall5 out of 5 stars 115
-
Performance5 out of 5 stars 99
-
Story5 out of 5 stars 101
Fred lays out an easy-to-follow framework for embracing the future of dentistry and building a practice that patients will choose, stay with, and recommend. It's a must-hear for the whole team and a sure-fire recipe for long-term practice success.
-
5 out of 5 stars
-
The light of hope
- By Raga on 08-15-24
By: Fred Joyal
Related to this topic
-
No Ego
- How Leaders Can Cut the Cost of Workplace Drama, End Entitlement, and Drive Big Results
- By: Cy Wakeman
- Narrated by: Cynthia Farrell
- Length: 4 hrs and 45 mins
- Unabridged
-
Overall4.5 out of 5 stars 690
-
Performance4.5 out of 5 stars 581
-
Story4.5 out of 5 stars 580
No Ego is about increasing awareness of just how often individuals are operating out of ego at work, breeding drama and discord rather than innovation and constructive collaboration. It is high time to reinvent leadership thinking. The current work experience is so full of emotional waste that it's seen as a foregone cost in today's business environments. Cy Wakeman teaches straightforward strategies in which this time and energy can be re-commissioned and put toward the value that hired talent is intended to provide.
-
3 out of 5 stars
-
It's a good dose of reality, but not enough...
- By Phaethon on 02-25-20
By: Cy Wakeman
-
How Did That Happen?
- Holding People Accountable for Results the Positive, Principled Way
- By: Roger Connors, Tom Smith
- Narrated by: Lloyd James
- Length: 9 hrs and 53 mins
- Unabridged
-
Overall4 out of 5 stars 98
-
Performance4 out of 5 stars 62
-
Story4.5 out of 5 stars 62
Drawing on case studies, many from client companies, the authors show how to establish clear expectations and manage the unmet expectations that inevitably occur. And they offer a positive, principled way that engages hearts and minds. This book can help people at every level---from senior executives to front-line workers---enjoy greater productivity, profitability, and job satisfaction.
-
1 out of 5 stars
-
HELP - How Can I Get The Lost Hours Back ?
- By Mike on 09-23-09
By: Roger Connors, and others
-
The Effortless Experience
- Conquering the New Battleground for Customer Loyalty
- By: Matthew Dixon, Nick Toman, Rick DeLisi
- Narrated by: Matthew Dixon, Nick Toman, Rick DeLisi
- Length: 6 hrs and 37 mins
- Unabridged
-
Overall4.5 out of 5 stars 110
-
Performance4.5 out of 5 stars 89
-
Story4.5 out of 5 stars 88
In their acclaimed best seller The Challenger Sale, Matthew Dixon and his colleagues at CEB busted many longstanding myths about sales. Now they've turned their research and analysis to a new vital business subject - customer loyalty - with a new book that turns the conventional wisdom on its head. The idea that companies must delight customers by exceeding service expectations is so entrenched that managers rarely even question it. They devote untold time, energy, and resources to trying to dazzle people and inspire their undying loyalty.
-
5 out of 5 stars
-
If you are a CXer, you have to read/listen to it
- By Shirley Campbell on 05-26-23
By: Matthew Dixon, and others
-
Clarity First
- How Smart Leaders and Organizations Achieve Outstanding Performance
- By: Karen Martin
- Narrated by: Karen Martin
- Length: 8 hrs and 25 mins
- Unabridged
-
Overall4.5 out of 5 stars 67
-
Performance4 out of 5 stars 55
-
Story4 out of 5 stars 54
Through her global consulting projects, keynote speeches, and work with thousands of leaders, Karen has seen first-hand how a pervasive lack of clarity strangles business performance and erodes employee engagement. Ambiguity is the corporate default state, a condition so prevalent that “tolerance for ambiguity” has become a clichéd job requirement. It doesn’t have to be this way.
-
1 out of 5 stars
-
Not for me - dislike narrator's voice +
- By sharing1 on 10-11-19
By: Karen Martin
-
The Stay Interview
- A Manager's Guide to Keeping the Best and Brightest
- By: Richard P. Finnegan
- Narrated by: Tim Andres Pabon
- Length: 3 hrs and 3 mins
- Unabridged
-
Overall4.5 out of 5 stars 40
-
Performance4.5 out of 5 stars 34
-
Story4 out of 5 stars 34
This practical guide introduces managers to a powerful new engagement and retention tool: the stay interview. Smart companies have begun conducting these periodic reviews in order to discover why their important talent might leave and to solve any problems before they actually quit.
-
4 out of 5 stars
-
Great advice.
- By Kevin L. Jeter on 11-02-18
-
The Outstanding Organization
- Generate Business Results by Eliminating Chaos and Building the Foundation for Everyday Excellence
- By: Karen Martin
- Narrated by: Karen Martin
- Length: 6 hrs and 5 mins
- Unabridged
-
Overall4.5 out of 5 stars 30
-
Performance4.5 out of 5 stars 28
-
Story4.5 out of 5 stars 27
After two decades in the trenches of helping companies design and build better, more efficient operations, Karen Martin has pinpointed why performance improvement programs usually fail: Chaos, the sneaky but powerful force that frustrates customers, keeps business leaders awake at night, and saps company morale. In The Outstanding Organization, Karen offers a toolbox for combating chaos by creating the organizational conditions that will allow your improvement efforts to return greater gains.
-
4 out of 5 stars
-
Good breadth, shallow depth
- By aochoa19 on 02-09-21
By: Karen Martin
-
No Ego
- How Leaders Can Cut the Cost of Workplace Drama, End Entitlement, and Drive Big Results
- By: Cy Wakeman
- Narrated by: Cynthia Farrell
- Length: 4 hrs and 45 mins
- Unabridged
-
Overall4.5 out of 5 stars 690
-
Performance4.5 out of 5 stars 581
-
Story4.5 out of 5 stars 580
No Ego is about increasing awareness of just how often individuals are operating out of ego at work, breeding drama and discord rather than innovation and constructive collaboration. It is high time to reinvent leadership thinking. The current work experience is so full of emotional waste that it's seen as a foregone cost in today's business environments. Cy Wakeman teaches straightforward strategies in which this time and energy can be re-commissioned and put toward the value that hired talent is intended to provide.
-
3 out of 5 stars
-
It's a good dose of reality, but not enough...
- By Phaethon on 02-25-20
By: Cy Wakeman
-
How Did That Happen?
- Holding People Accountable for Results the Positive, Principled Way
- By: Roger Connors, Tom Smith
- Narrated by: Lloyd James
- Length: 9 hrs and 53 mins
- Unabridged
-
Overall4 out of 5 stars 98
-
Performance4 out of 5 stars 62
-
Story4.5 out of 5 stars 62
Drawing on case studies, many from client companies, the authors show how to establish clear expectations and manage the unmet expectations that inevitably occur. And they offer a positive, principled way that engages hearts and minds. This book can help people at every level---from senior executives to front-line workers---enjoy greater productivity, profitability, and job satisfaction.
-
1 out of 5 stars
-
HELP - How Can I Get The Lost Hours Back ?
- By Mike on 09-23-09
By: Roger Connors, and others
-
The Effortless Experience
- Conquering the New Battleground for Customer Loyalty
- By: Matthew Dixon, Nick Toman, Rick DeLisi
- Narrated by: Matthew Dixon, Nick Toman, Rick DeLisi
- Length: 6 hrs and 37 mins
- Unabridged
-
Overall4.5 out of 5 stars 110
-
Performance4.5 out of 5 stars 89
-
Story4.5 out of 5 stars 88
In their acclaimed best seller The Challenger Sale, Matthew Dixon and his colleagues at CEB busted many longstanding myths about sales. Now they've turned their research and analysis to a new vital business subject - customer loyalty - with a new book that turns the conventional wisdom on its head. The idea that companies must delight customers by exceeding service expectations is so entrenched that managers rarely even question it. They devote untold time, energy, and resources to trying to dazzle people and inspire their undying loyalty.
-
5 out of 5 stars
-
If you are a CXer, you have to read/listen to it
- By Shirley Campbell on 05-26-23
By: Matthew Dixon, and others
-
Clarity First
- How Smart Leaders and Organizations Achieve Outstanding Performance
- By: Karen Martin
- Narrated by: Karen Martin
- Length: 8 hrs and 25 mins
- Unabridged
-
Overall4.5 out of 5 stars 67
-
Performance4 out of 5 stars 55
-
Story4 out of 5 stars 54
Through her global consulting projects, keynote speeches, and work with thousands of leaders, Karen has seen first-hand how a pervasive lack of clarity strangles business performance and erodes employee engagement. Ambiguity is the corporate default state, a condition so prevalent that “tolerance for ambiguity” has become a clichéd job requirement. It doesn’t have to be this way.
-
1 out of 5 stars
-
Not for me - dislike narrator's voice +
- By sharing1 on 10-11-19
By: Karen Martin
-
The Stay Interview
- A Manager's Guide to Keeping the Best and Brightest
- By: Richard P. Finnegan
- Narrated by: Tim Andres Pabon
- Length: 3 hrs and 3 mins
- Unabridged
-
Overall4.5 out of 5 stars 40
-
Performance4.5 out of 5 stars 34
-
Story4 out of 5 stars 34
This practical guide introduces managers to a powerful new engagement and retention tool: the stay interview. Smart companies have begun conducting these periodic reviews in order to discover why their important talent might leave and to solve any problems before they actually quit.
-
4 out of 5 stars
-
Great advice.
- By Kevin L. Jeter on 11-02-18
-
The Outstanding Organization
- Generate Business Results by Eliminating Chaos and Building the Foundation for Everyday Excellence
- By: Karen Martin
- Narrated by: Karen Martin
- Length: 6 hrs and 5 mins
- Unabridged
-
Overall4.5 out of 5 stars 30
-
Performance4.5 out of 5 stars 28
-
Story4.5 out of 5 stars 27
After two decades in the trenches of helping companies design and build better, more efficient operations, Karen Martin has pinpointed why performance improvement programs usually fail: Chaos, the sneaky but powerful force that frustrates customers, keeps business leaders awake at night, and saps company morale. In The Outstanding Organization, Karen offers a toolbox for combating chaos by creating the organizational conditions that will allow your improvement efforts to return greater gains.
-
4 out of 5 stars
-
Good breadth, shallow depth
- By aochoa19 on 02-09-21
By: Karen Martin
-
All In
- How the Best Managers Create a Culture of Belief and Drive Big Results
- By: Adrian Gostick, Chester Elton
- Narrated by: Adrian Gostick, Chester Elton
- Length: 6 hrs and 55 mins
- Unabridged
-
Overall4.5 out of 5 stars 149
-
Performance4.5 out of 5 stars 127
-
Story4 out of 5 stars 125
To have any hope of succeeding as a manager, you need to get your people all in. Whether you manage the smallest of teams or a multi-continent organization, you are the owner of a work culture and few things will have a bigger impact on your performance than getting your people to buy into your ideas and your cause and to believe what they do matters. Based on their extensive consulting experience, the authors present a simple seven-step road map for creating a culture of belief.
-
4 out of 5 stars
-
Interesting Theories in Management
- By Nancy on 07-28-12
By: Adrian Gostick, and others
-
Unaccountable
- What Hospitals Won't Tell You and How Transparency Can Revolutionize Health Care
- By: Marty Makary
- Narrated by: Robertson Dean
- Length: 7 hrs and 16 mins
- Unabridged
-
Overall4.5 out of 5 stars 253
-
Performance4.5 out of 5 stars 222
-
Story4.5 out of 5 stars 224
Dr. Marty Makary is co-developer of the life-saving checklist outlined in Atul Gawande's best-selling The Checklist Manifesto. As a busy surgeon who has worked in many of the best hospitals in the nation, he can testify to the amazing power of modern medicine to cure. But he's also been a witness to a medical culture that routinely leaves surgical sponges inside patients, amputates the wrong limbs, and overdoses children because of sloppy handwriting. Over the last 10 years, neither error rates nor costs have come down, despite scientific progress.
-
5 out of 5 stars
-
Everyone should read this book.
- By Julie on 06-11-16
By: Marty Makary
-
The Zappos Experience
- 5 Principles to Inspire, Engage, and Wow
- By: Joseph A. Michelli
- Narrated by: Joseph A. Michelli, Tom Parks
- Length: 8 hrs and 32 mins
- Unabridged
-
Overall4.5 out of 5 stars 58
-
Performance4.5 out of 5 stars 48
-
Story4.5 out of 5 stars 48
The Zappos Experience takes you through - and beyond - the playful, offbeat company culture Zappos has become famous for. Michelli reveals what occurs behind the scenes at Zappos, showing how employees at all levels operate on a day-to-day basis while providing the "big picture" leadership methods that have earned the company $1 billion in annual gross sales during the last ten years - with almost no advertising. Michelli breaks the approach down into five key elements.
-
2 out of 5 stars
-
Brand propaganda
- By MR A G ADELAAR on 05-22-15
-
The Orange Revolution
- How One Great Team Can Transform an Entire Organization
- By: Adrian Gostick, Chester Elton
- Narrated by: Adrian Gostick, Chester Elton
- Length: 7 hrs and 3 mins
- Unabridged
-
Overall4 out of 5 stars 49
-
Performance4.5 out of 5 stars 37
-
Story4.5 out of 5 stars 39
Following the enormous popularity of their bestselling The Carrot Principle, Adrian Gostick and Chester Elton return with a groundbreaking guide to building high-performance teams. The powerful research reported in The Orange Revolution reveals that the true driver of exceptional success for great companies is not a genius CEO....
-
5 out of 5 stars
-
Good Business Book on Teams
- By Lisa on 09-25-11
By: Adrian Gostick, and others
-
The 5 Languages of Appreciation in the Workplace
- Empowering Organizations by Encouraging People
- By: Gary Chapman, Dr. Paul White
- Narrated by: Dr. Paul White
- Length: 6 hrs and 15 mins
- Unabridged
-
Overall4.5 out of 5 stars 576
-
Performance4.5 out of 5 stars 479
-
Story4.5 out of 5 stars 471
Dramatically improve workplace relationships simply by learning your coworkers’ language of appreciation. Based on the number one New York Times best seller The 5 Love Languages® (over 12 million copies sold), this book will give you the tools to improve staff moral, create a more positive workplace, and increase employee engagement. How? By teaching you to effectively communicate authentic appreciation and encouragement to employees, coworkers, and leaders.
-
4 out of 5 stars
-
Missing Code to take the MBA Inventory
- By mare on 10-02-21
By: Gary Chapman, and others
-
I'm Afraid Debbie From Marketing Has Left for the Day
- How to Use Behavioural Design to Create Change in the Real World
- By: Morten Münster
- Narrated by: David Bateson
- Length: 9 hrs and 27 mins
- Unabridged
-
Overall4.5 out of 5 stars 24
-
Performance4.5 out of 5 stars 22
-
Story4.5 out of 5 stars 22
With more than 50,000 copies sold in Denmark, this book has been on the bestseller list since its publication in 2017. Barack Obama used a secret competitive advantage to win two elections. Companies such as Google, Amazon and Novo Nordisk use the same insight to stir up innovation, increase compliance, improve the work environment and sell more products. And successful management groups in the C20 index have started using it as their preferred strategy. But what kind of insight are we talking about here? The answer is - behavioural design.
-
5 out of 5 stars
-
Great, practical summary of behaviour design
- By Elena on 06-01-21
By: Morten Münster
-
The High-Potential Leader
- How to Grow Fast, Take on New Responsibilities, and Make an Impact
- By: Ram Charan, Geri Willigan
- Narrated by: Bob Reed
- Length: 5 hrs and 48 mins
- Unabridged
-
Overall4.5 out of 5 stars 66
-
Performance4.5 out of 5 stars 56
-
Story4.5 out of 5 stars 56
Companies need high potential leaders (Hi-Pos) more than ever before to help them adapt to today's tumultuous, digitally-driven business environment. If you meet the Hi-Po criteria, you're in high demand - and this book explains how to fast-track yourself.
-
4 out of 5 stars
-
Good book for people wanting to climb the corporate ladder and for executives to accelerate high - potential leaders
- By Niel on 06-23-19
By: Ram Charan, and others
-
The Best Place to Work
- The Art and Science of Creating an Extraordinary Workplace
- By: Ron Friedman PhD
- Narrated by: Walter Dixon
- Length: 8 hrs and 18 mins
- Unabridged
-
Overall4.5 out of 5 stars 335
-
Performance4.5 out of 5 stars 273
-
Story4.5 out of 5 stars 271
In The Best Place to Work, award-winning psychologist Ron Friedman, Ph.D. uses the latest research from the fields of motivation, creativity, behavioral economics, neuroscience, and management to reveal what really makes us successful at work. Combining powerful stories with cutting edge findings, Friedman shows leaders at every level how they can use scientifically-proven techniques to promote smarter thinking, greater innovation, and stronger performance.
-
4 out of 5 stars
-
Useful ideas and information past first chapters
- By superstasia on 07-12-17
By: Ron Friedman PhD
-
Influencer, Second Edition
- The New Science of Leading Change
- By: Joseph Grenny, Kerry Patterson, David Maxfield, and others
- Narrated by: Joseph Grenny
- Length: 8 hrs and 10 mins
- Unabridged
-
Overall4.5 out of 5 stars 87
-
Performance4.5 out of 5 stars 71
-
Story4.5 out of 5 stars 71
From the best-selling authors who taught the world how to have Crucial Conversations comes the new edition of Influencer, a thought-provoking book that combines the remarkable insights of behavioral scientists and business leaders with the astonishing stories of high-powered influencers from all walks of life. You'll be taught each and every step of the influence process - including robust strategies for making change inevitable in your personal life, your business, and your world.
-
5 out of 5 stars
-
Very enlightening
- By Bryan Rael on 08-23-24
By: Joseph Grenny, and others
-
The High-Speed Company
- Creating Urgency and Growth in a Nanosecond Culture
- By: Jason Jennings, Laurence Haughton
- Narrated by: Jason Jennings
- Length: 6 hrs and 52 mins
- Unabridged
-
Overall5 out of 5 stars 28
-
Performance5 out of 5 stars 27
-
Story4.5 out of 5 stars 27
Best-selling author Jason Jennings believes that urgency and speed are keys to the growth of any business. Leaders need to adapt and ignite their workplace cultures to prevent everyone from falling behind. Jennings draws on years of research and 11,000+ in-depth interviews with executives, business owners, and CEOs across the country to uncover how successful leaders build cultures that support constant innovation and growth.
-
5 out of 5 stars
-
Incredible testament to the spirit of positive growth and change
- By Alexandra d. on 04-05-23
By: Jason Jennings, and others
-
Designing for Growth
- A Design Thinking Tool Kit for Managers
- By: Jeanne Liedtka, Tim Ogilvie
- Narrated by: Nicol Zanzarella
- Length: 6 hrs and 35 mins
- Unabridged
-
Overall4 out of 5 stars 103
-
Performance4 out of 5 stars 86
-
Story4 out of 5 stars 85
Jeanne Liedtka and Tim Ogilvie educate listeners on one of the hottest trends in business development: "design thinking", or the ability to turn abstract ideas into practical applications for maximal business growth. Jeanne Liedtka's recent book, The Catalyst: How YOU Can Lead Extraordinary Growth, was named a Top Innovation and Design Thinking Book by Business Week. Tim Ogilvie has been hailed as a visionary for his pioneering contributions to service innovation, business model innovation, and customer experience design.
-
4 out of 5 stars
-
Audiobook requires regular book
- By GoingGoingGone... on 07-01-18
By: Jeanne Liedtka, and others
-
Sales Leadership
- The Essential Leadership Framework to Coach Sales Champions, Inspire Excellence, and Exceed Your Business Goals
- By: Keith Rosen MCC
- Narrated by: Keith Rosen MCC
- Length: 11 hrs and 12 mins
- Unabridged
-
Overall4.5 out of 5 stars 36
-
Performance4.5 out of 5 stars 30
-
Story4.5 out of 5 stars 31
What if you can successfully coach anyone in 15, five, or even 60 seconds using one question? Sales Leadership makes delivering consistent, high-impact coaching easy. For busy, caring managers, this removes the pressure and misconception that, "Coaching is difficult, doesn't work, and I don't have time to coach." Since most managers don't know how to coach, they become part of the non-stop, problem-solving legion of frustrated Chief Problem Solvers who habitually do other's work, create dependency, and nourish the seed of mediocrity.
-
3 out of 5 stars
-
Link to collateral mentioned in the book was dead
- By Gina Godsey on 01-22-19
By: Keith Rosen MCC
What listeners say about The E-Factor
Average customer ratingsReviews - Please select the tabs below to change the source of reviews.
-
Overall3 out of 5 stars
-
Performance5 out of 5 stars
-
Story3 out of 5 stars
- Tim Thomas
- 04-14-19
Great advertising for Studor Group
The book was pretty good and the information was useful. The only problem I had was the constant Studor group marketing. For all the marketing, the book should have been cheaper.
Something went wrong. Please try again in a few minutes.
You voted on this review!
You reported this review!
2 people found this helpful