The Customer Is Always Wrong

An Unhinged Guide to Everything That Sucks About Work (from an Angry Retail Guy)

By: Scott Seiss

Narrated by: Scott Seiss

Read by the author.

Customers want you to magically produce something from the back room. Bosses schedule you on your day off. Corporate policies are mandated that make zero practical sense. Sound familiar?

If you've ever worked in customer service (or any job, really), you know that everyone else—the customer, the boss, the company—is always right, and never the employee. Well, lucky for you, the "Angry Retail Guy" is more furious—and funnier—than ever in this hilariously unhinged guide to all the things we wish we could say out loud at work . . . without getting fired. In The Customer Is Always Wrong, you'll laugh (and maybe cry) at this rant-filled, illustrated attack on all the frustrating things that suck about work.

Expanding on the ire-filled, laugh-out-loud viral videos that have made him a (whispered) workplace name, Scott Seiss joyfully eviscerates not only overbearing customers but every annoying aspect of work like purposeless job interview questions, debatable brand values, and the walking human trainwrecks that are our bosses. Scott guides you all the way from first applying to the job, to inevitably gritting your teeth and smiling on your last day when that one manager you despise says, “Come back and visit us!”

The Customer Is Always Wrong is for anyone who:

• Is tired of their "raise" being as close as scientifically possible to 0 percent
• Wants to tell their boss that not even the self-checkout machines want to work here
• Is prepared to tell the next customer who asks to see the manager that the manager has no idea what's going on either
• Calls in sick whenever their PTO request is denied
• Believes entering a store five minutes before it closes should be illegal
• Explains, on a weekly basis, why someone can't use a coupon that expired 17 years ago
• Is physically repulsed by the phrase, "At this company, we're a family. . . ."

This tongue-in-cheek commiseration for workers will make you laugh out loud at the things that drive you crazy in the workplace. With Scott's signature rants, funny anecdotes, and absurd musings, this book celebrates and empowers underpaid and overworked employees with an uproarious ode to what we really think about our jobs and the customers that come with them (except the ones who listen to this book, of course).

Comics and graphics can be found in the audiobook companion PDF download.

PLEASE NOTE: When you purchase this title, the accompanying PDF will be available in your Audible Library along with the audio.

©2024 Scott Seiss (P)2024 Harper Celebrate

He spoke the truth ,,,,

Nothing at all,,, I’m waiting for the next book. This book was great to listen to and had valid points. Keep doing what your doing because you are funny

Absolutely hilarious

One of the funniest books I have ever read. Be careful listening while driving I almost it a tree. Great job, Scott!

Good and funny

This is a great audiobook with a lot of good responses to vicious comments or actions we take for no good reason. It’s a great read that is short and simple.

The accuracy is on point.

If you’ve ever had a job doing anything that involved dealing with a customer, this book is 100% for you.

I think retail chains should sell this.

I think everybody that jas ever worked a job can relate to this. These are just extra words to meet the 15-word minimum

How we all really feel

Super funny, expressing how we all really feel lol. Had a great laugh and enjoyed it so much .

Whoa. Very funny.

Hey this book is worth it! The comedy is great and on point. The performance is excellent and way better than you’d expect for a first time narrator. I think this book is the perfect palette cleanser after a series.

HILARIOUS

Omg this is the funniest thing I have ever heard this guy knows the soul of every single person who's ever worked with the public

love it

he's really funny and comforting to listen to and made me laugh a,lot and I can relate to it

I could not stop laughing!!!!

This is a refreshing look at the grueling task of being a customer service person. I have worked customer service on/off in some form for over 25 years, and this guy gets it. Thank you Scott :)