Powerful Phrases for Dealing with Workplace Conflict
What to Say Next to De-stress the Workday, Build Collaboration, and Calm Difficult Customers
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Powerful Phrases for Dealing with Workplace Conflict
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Narrated by:
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Karin Hurt
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David Dye
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By:
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Karin Hurt
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David Dye
About this listen
Read by the authors.
An essential guide to master any workplace conflict with confidence and ease, have less drama, better results, and thrive at work.
In many workplaces today, workplace conflict is an escalating issue. The shift to remote work and hybrid teams has left many people longing for deeper human connection. On top of this, add a younger generation clamoring for more feedback and impatient for change, steady advances in technology that can feel threatening to job security, or people reexamining priorities and quietly quitting. Take the increase in anxiety, stress, and depression, mix in the loss of human relationships, and you get less tolerance and understanding leading, ultimately, to more unresolved workplace conflict.
Powerful Phrases for Dealing with Workplace Conflict is an essential resource for all employees (and their managers) who are looking for help on how to navigate frequent workplace conflicts, including with their boss and other difficult people, so they can rebuild trust, collaboration, and ultimately enjoy more influence at work.
Leadership and workplace culture experts Karin Hurt and David Dye share practical and easy-to-follow tactics such as:
- Over 300 actual phrases you can use to deescalate common workplace conflict situations, build trust, and make better decisions.
- Clear examples and explanations of how phrasing will improve interactions.
- Critical communication tools to ensure workplace issues are addressed before they fester and become more difficult to manage.
- Findings, real-world cases, and inspiring stories from the World Workplace Conflict and Collaboration Survey of 5000+ people in more than 45 countries conducted by the authors.
Useful information, QR codes, and links can be found in the audiobook companion PDF download.
PLEASE NOTE: When you purchase this title, the accompanying PDF will be available in your Audible Library along with the audio.
©2024 Karin Hurt and David Dye (P)2024 HarperCollins LeadershipRelated to this topic
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Story3.5 out of 5 stars 120
Learning how to maintain strong, harmonious work relationships is essential. Unfortunately, at some point in your career, you'll have to work with people whose personalities or habits make every interaction with them a trial. Communications expert Renee Evenson has written the definitive phrasebook on how to confront the situations that can arise when dealing with difficult personalities and bring about a positive outcome. Powerful Phrases for Dealing with Difficult People is packed with practical and easy-to-use tactic.
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3 out of 5 stars
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Good lessons, but lacking
- By Matthew Brandsema on 12-29-21
By: Renee Evenson
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Perfect Phrases for Dealing with Difficult People
- Hundreds of Ready-to-Use Phrases for Handling Conflict, Confrontations and Challenging Personalities
- By: Susan Benjamin
- Narrated by: Caroline Miller
- Length: 4 hrs and 38 mins
- Unabridged
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Overall2.5 out of 5 stars 11
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Performance2.5 out of 5 stars 10
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Story2.5 out of 5 stars 10
Whether it's hiring employees or creating teams, the Perfect Phrases series has the tools for precise, effective communication in any situation. With Perfect Phrases books, you have all the phrases you need to get things done, right at your fingertips!
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3 out of 5 stars
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meh
- By L. DeSantis on 08-28-22
By: Susan Benjamin
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Fire Your Hiring Habits
- Building an Environment That Attracts Top Talent in Today's Workforce
- By: Dr. John W. Mitchell
- Narrated by: Dr. John W. Mitchell
- Length: 6 hrs and 21 mins
- Unabridged
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Overall4 out of 5 stars 4
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Performance4.5 out of 5 stars 3
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Story4 out of 5 stars 3
Recruitment methods now include LinkedIn, algorithms, and attracting top talent through the types of flexibility, benefits, and environment the modern workforce demands. From rethinking certifications and degrees to work-from-home options and many other innovations, John W. Mitchell, Ph.D., will challenge you to Fire Your Hiring Habits! As a thought leader in the electronics industry, John brings a global perspective and openness to the ever-changing ways (and places) we work.
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5 out of 5 stars
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A great people-first approach to business
- By Stephen on 06-22-23
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Beating the Workplace Bully
- A Tactical Guide to Taking Charge
- By: Dr. Lynne Curry
- Narrated by: Nicol Zanzarella, Christopher Lane
- Length: 7 hrs and 35 mins
- Unabridged
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Overall4.5 out of 5 stars 76
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Performance4.5 out of 5 stars 62
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Story4.5 out of 5 stars 61
Bullies aren't limited to the playground. These days, they roam our offices and can be found everywhere from break rooms to boardrooms. They don't steal your lunch money, but they can make your work life a living hell - and even ruin your career. Whether the bully is a boss or a coworker...whether you're the target of manipulation, intimidation, verbal abuse, or deliberate humiliation, Beating the Workplace Bully will show you how to fight back.
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5 out of 5 stars
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Taking A Stand
- By dreamon2177 on 07-10-16
By: Dr. Lynne Curry
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How to Be a Leader
- 15 Minutes a Day to Establish Communication, Resiliency, Creativity, and Humility
- By: David M. Cote
- Narrated by: David M. Cote
- Length: 2 hrs and 40 mins
- Unabridged
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Overall5 out of 5 stars 1
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Performance5 out of 5 stars 1
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Story5 out of 5 stars 1
What qualities come to mind when you think about a good leader? Good listener, empathetic, good communication skills, humble, and clear expectations. Whether you're leading a small or large team, How to Be a Leader by former Honeywell CEO David Cote is a resource that will help you become the leader everyone respects and follows.
By: David M. Cote
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The Long-Distance Leader: Rules for Remarkable Remote Leadership
- By: Kevin Eikenberry, Wayne Turmel
- Narrated by: Tom Dheere
- Length: 4 hrs and 53 mins
- Unabridged
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Overall4.5 out of 5 stars 97
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Performance4.5 out of 5 stars 74
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Story4.5 out of 5 stars 73
Leadership first, location second. As more organizations adopt a remote workforce, the challenges of leading at a distance become more urgent than ever. The cofounders of the Remote Leadership Institute, Kevin Eikenberry and Wayne Turmel, show leaders how to guide their teams by recalling the foundational principles of leadership. The authors' “Three-O” model refocuses leaders to think about outcomes, others, and ourselves - elements of leadership that remain unchanged, whether employees are down the hall or halfway around the world.
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5 out of 5 stars
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Reinforcement for seasoned leaders.
- By Ishri on 01-13-20
By: Kevin Eikenberry, and others
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Unleash Your Transformation
- Using the Power of the Flywheel to Transform Your Business
- By: Marco van Kalleveen
- Narrated by: Zack Sage
- Length: 8 hrs and 26 mins
- Unabridged
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Overall0 out of 5 stars 0
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Performance0 out of 5 stars 0
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Story0 out of 5 stars 0
UNLEASH YOUR TRANSFORMATION is an empowering book for business leaders. Change is the new norm as organizations need to stay ahead in an ever-faster-changing world. However, changing the status quo is hard and challenging. So how do you succeed? Unleash Your Transformation offers a unique holistic and pragmatic approach–The Transformational Flywheel–to make change at scale happen.
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The 8 Laws of Customer-Focused Leadership
- New Rules for Building a Business Around Today’s Customer
- By: Blake Morgan
- Narrated by: Blake Morgan
- Length: 6 hrs and 20 mins
- Unabridged
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Overall5 out of 5 stars 2
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Performance4.5 out of 5 stars 2
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Story4.5 out of 5 stars 2
In a rapidly changing world filled with uncertainties, one thing remains crystal clear: customers are increasingly fickle and no longer care about loyalty to any particular company. In addition, many well-intentioned companies are falling short of customer expectations, despite every organization’s potential for excellence.
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5 out of 5 stars
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Practical, current advice for CX and other leaders
- By Andy Z on 08-13-24
By: Blake Morgan
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The Power of Positive Confrontation
- The Skills You Need to Handle Conflicts at Work, at Home, Online, and in Life - Completely Revised and Updated Edition
- By: Barbara Pachter
- Narrated by: Barbara Pachter
- Length: 8 hrs and 5 mins
- Unabridged
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Overall4.5 out of 5 stars 114
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Performance4.5 out of 5 stars 101
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Story4.5 out of 5 stars 100
This book teaches you the vital skills you need to confront others, communicate effectively, and live a more conflict-free life. In this updated edition, communications expert Barbara Pachter shares a practical, step-by-step guide to tackling conflicts in any situation, including a new section on navigating sticky situations online.
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1 out of 5 stars
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DO NOT BUY THIS BOOK!!!
- By RC2019 on 02-11-19
By: Barbara Pachter
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Getting Along
- How to Work with Anyone (Even Difficult People)
- By: Amy Gallo
- Narrated by: Amy Gallo
- Length: 7 hrs and 44 mins
- Unabridged
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Overall4 out of 5 stars 55
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Performance4.5 out of 5 stars 39
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Story4 out of 5 stars 38
Work relationships can be hard. The stress of dealing with difficult people dampens our creativity and productivity, degrades our ability to think clearly and make sound decisions, and causes us to disengage. In Getting Along, workplace expert and Harvard Business Review podcast host Amy Gallo identifies eight familiar types of difficult coworkers—the insecure boss, the passive-aggressive peer, the know-it-all, the biased coworker, and others—and provides strategies tailored to dealing constructively with each one.
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3 out of 5 stars
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Getting Along
- By Anonymous User on 02-09-24
By: Amy Gallo
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Powerful Phrases for Effective Customer Service
- Over 700 Ready-to-Use Phrases and Scripts That Really Get Results
- By: Renee Evenson
- Narrated by: Kelly D’Ambrosio
- Length: 7 hrs and 58 mins
- Unabridged
-
Overall1 out of 5 stars 1
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Performance0 out of 5 stars 0
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Story0 out of 5 stars 0
Dealing with customers isn't easy, they aren't always right or even pleasant. Business author Renée Evenson ensures you’ll always have the right words to defuse tense interactions. Practical and insightful, this book ensures you’ll never again be at a loss for what to say to customers. In Powerful Phrases for Effective Customer Service, she covers 30 challenging customer behaviors and 20 common employee-caused negative encounters.
By: Renee Evenson
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The First-Time Manager: Sales
- First-Time Manager Series
- By: Mike Weinberg
- Narrated by: Mike Weinberg
- Length: 5 hrs and 51 mins
- Unabridged
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Overall5 out of 5 stars 37
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Performance5 out of 5 stars 32
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Story5 out of 5 stars 32
As a top-performing sales professional, you know how to own your calendar, focus your energy, create opportunities, navigate the sales process, negotiate, and close deals. Yet, if you are like most new sales managers, there is still so much you don’t know and that can trip you up if you aren’t careful. Luckily, Mike Weinberg knows the pitfalls to avoid and mindset changes needed to successfully make the leap. This powerful new resource contains candid guidance on how to master your expanded responsibilities like a pro.
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5 out of 5 stars
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So much wisdom in one book!
- By Adam Allen on 09-11-23
By: Mike Weinberg
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Think Faster, Talk Smarter
- How to Speak Successfully When You're Put on the Spot
- By: Matt Abrahams
- Narrated by: Matt Abrahams
- Length: 7 hrs and 11 mins
- Unabridged
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Overall4.5 out of 5 stars 178
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Performance4.5 out of 5 stars 157
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Story4.5 out of 5 stars 157
Many of us dread having to convey our ideas to others, often feeling ill-equipped, anxious, and awkward. Public speaking experts help by focusing on planned communication experiences such as slide presentations, pitches, or formal talks. Yet, most of our professional and personal communication occurs in spontaneous situations that creep up on us and all too often leave us flustered and stumbling for words. Stanford lecturer, podcast host, and communication expert Matt Abrahams provides tangible, actionable skills to help even the most anxious of speakers succeed when speaking spontaneously.
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3 out of 5 stars
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For beginners
- By KnowlegeIsPower on 09-28-24
By: Matt Abrahams
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How to Work with (Almost) Anyone
- Building the Best Possible Relationship
- By: Michael Bungay Stanier
- Narrated by: Michael Bungay Stanier
- Length: 3 hrs and 42 mins
- Unabridged
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Overall4 out of 5 stars 21
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Performance4 out of 5 stars 19
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Story4 out of 5 stars 19
Your happiness and your success depend on your working relationships. Every working relationship can be better. This book shows you how to build the best possible relationship.
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2 out of 5 stars
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Nauseating and mistitled
- By znidarsic.blaz on 10-20-24
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The Giant's Ladder
- The Science Professional’s Blueprint for Marketing Success
- By: Elizabeth Chabe
- Narrated by: Elsa Levytsky
- Length: 4 hrs and 54 mins
- Unabridged
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Overall0 out of 5 stars 0
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Performance0 out of 5 stars 0
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Story0 out of 5 stars 0
As a scientist or engineer, do you find the concept of marketing your work daunting? Are you struggling to get your scientific breakthrough the attention and success it deserves? The Giant's Ladder, by Elizabeth Chabe, offers a pathway to do just that. This guide is specifically crafted for scientists stepping into leadership roles, marketing professionals within scientific organizations, and communication experts in research institutions. It provides a clear, insightful approach to sharing and promoting scientific innovations, products, and services.
By: Elizabeth Chabe
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Resolving Conflicts at Work
- Ten Strategies for Everyone on the Job
- By: Kenneth Cloke, Joan Goldsmith, Warren Bennis - foreword
- Narrated by: Danny Campbell
- Length: 14 hrs and 38 mins
- Unabridged
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Overall4 out of 5 stars 8
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Performance4.5 out of 5 stars 7
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Story4 out of 5 stars 7
Resolving Conflicts at Work is a guide for preventing and resolving conflicts, miscommunications, and misunderstandings at work, including dozens of techniques for revealing how the inevitable disputes and divisions in the workplace are actually opportunities for greater creativity, productivity, enhanced morale, and personal growth. In the third edition of this text, all chapters are completely infused with additional content, updated examples, and new case studies.
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3 out of 5 stars
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Too wordy - too much of the same thing
- By CG on 08-03-22
By: Kenneth Cloke, and others
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Listen to Sell
- How Your Mindset, Skillset, and Human Connections Unlock Sales Performance
- By: Mike Esterday, Derek Roberts
- Narrated by: Mike Esterday, Derek Roberts
- Length: 5 hrs and 5 mins
- Unabridged
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Overall5 out of 5 stars 3
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Performance5 out of 5 stars 3
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Story5 out of 5 stars 3
You can’t sell without listening to your customers—and yourself. In Listen to Sell, sales coaches Mike Esterday and Derek Roberts draw on their decades of industry experience to reveal the conversations, mindset, and skillset needed to amplify your sales confidence and bring purpose back to your customer relationships. With self-analysis exercises and customized strategies, you’ll learn how your mindset—which encompasses your attitude, what you believe about yourself, and the confidence you have to succeed—is the foundation of top sales performance.
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5 out of 5 stars
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Clear and concise
- By D Scott Dickson on 03-06-24
By: Mike Esterday, and others
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Perfect Phrases for Performance Reviews, Second Edition
- By: Douglas Max, Robert Bacal
- Narrated by: Marlin May
- Length: 5 hrs and 55 mins
- Unabridged
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Overall5 out of 5 stars 1
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Performance0 out of 5 stars 0
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Story0 out of 5 stars 0
The ability to craft an employee review that is meaningful and change-driven is what separates average supervisors from great managers. How often, though, have you struggled to find the most appropriate words for your needs? This completely revised and updated second edition of Perfect Phrases for Performance Reviews provides hundreds of ready-made phrases you can use to clearly communicate any employee's performance in 74 different skill areas.
By: Douglas Max, and others