Everything on the Line
Calming & De-escalation of Aggressive & Mentally Ill Individuals on the Phone - A Comprehensive Guidebook for Emergency Dispatch (9-1-1) Centers
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Everything on the Line
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Narrated by:
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Dan Levy
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By:
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Ellis Amdur
About this listen
Although call-takers at an emergency dispatch center are under no immediate physical threat, they are often the focus of intense verbal violence. In this comprehensive guidebook, Ellis Amdur, with the assistance of consultants whose cumulative experience in emergency call-taking and emergency dispatch totals over 120 years, walks professionals working in emergency dispatch centers through a multitude of steps they can assist in keeping first responders, callers, and other members of the public safe, while functioning at the highest level of professionalism.
- The first section of this book discusses general principals required to prepare an emergency dispatch center for calls from emotionally disturbed individuals, as well as threat assessment: how to acquire essential information necessary to prepare first responders for any potential risk at the scene.
- In the second major section of the book, he focuses on us: what we can do to achieve a state of integrity and powerful calm. Rather than abstract pronouncements, he offers specific strategies, including a method of breathing for the purpose of maintaining a one's own center in crisis situations.
- He then moves on to the heart of the book, discussing specific behaviors ranging from confusion and obsessive concerns to psychosis, mania, and acute disorganization.
- In one very important section, he discusses interactions with anti-social and psychopathic individuals, people who present a danger to the psychological and physical well-being of anyone with whom they come in contact.
- He moves on to suicidal callers, and then how to de-escalate aggressive and chaotic callers once a crisis begins. De-escalation tactics are specific--one learns how to immediately recognize what mode of aggression the person is displaying, and then, one can effectively implement the de-escalation tactics that are best suited to deal with the aggression one is facing.
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By: Aaron Karmin MA
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Overcoming Harm OCD
- Mindfulness and CBT Tools for Coping with Unwanted Violent Thoughts
- By: Jon Hershfield MFT, Jonathan Grayson - foreword
- Narrated by: Sara K. Sheckells
- Length: 5 hrs and 59 mins
- Unabridged
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Overall4.5 out of 5 stars 37
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Performance4.5 out of 5 stars 34
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Story4.5 out of 5 stars 34
People with harm OCD - a form of obsessive-compulsive disorder (OCD) - suffer from violent, unwanted thoughts and a crippling fear of harming others. They may also resist seeking treatment for fear of being judged. In Overcoming Harm OCD, psychotherapist and OCD expert Jon Hershfield offers powerful cognitive behavioral therapy (CBT) and mindfulness tools to help listeners break the endless cycle of pain and self-doubt caused by their disorder, and overcome their most debilitating symptoms.
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3 out of 5 stars
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Ok
- By Anonymous User on 09-18-22
By: Jon Hershfield MFT, and others
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Talking to Crazy
- How to Deal with the Irrational and Impossible People in Your Life
- By: Mark Goulston MD
- Narrated by: L. J. Ganser
- Length: 7 hrs and 8 mins
- Unabridged
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Overall4.5 out of 5 stars 1,157
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Performance4.5 out of 5 stars 1,040
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Story4.5 out of 5 stars 1,029
Let's face it: We all know people who are irrational. No matter how hard you try to reason with them, it never works. So what's the solution? How do you talk to someone who's out of control? What can you do with a boss who bullies, a spouse who yells, or a friend who frequently bursts into tears? In his book Just Listen, Mark Goulston shared his best-selling formula for getting through to the resistant people in your life. Now he brings his communication magic to the most difficult group of all - the downright irrational.
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2 out of 5 stars
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Dissapointed
- By Aaron Olson on 11-04-15
By: Mark Goulston MD
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How to Spot a Liar
- By: Gregory Hartley, Maryann Karinch
- Narrated by: Gregory Hartley, Maryann Karinch
- Length: 2 hrs and 53 mins
- Abridged
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Overall4 out of 5 stars 127
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Performance4.5 out of 5 stars 91
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Story4.5 out of 5 stars 92
Have you ever been lied to? Of course you have, whether you knew it or not. Ever caught a spouse, business partner, parent, boss, or child brazenly lying right to your face? What if you could tell someone was lying, just by listening to them, and observing their action and behavior? Here's the first audiobook that gives you the tools to figure out what's really going on.
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5 out of 5 stars
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Highly educational
- By Lorelei on 12-21-07
By: Gregory Hartley, and others
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Anxiety Free
- Unravel Your Fears Before They Unravel You
- By: Robert L. Leahy Ph.D.
- Narrated by: Robert L. Leahy Ph.D.
- Length: 4 hrs and 35 mins
- Unabridged
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Overall4 out of 5 stars 50
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Performance4.5 out of 5 stars 32
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Story4.5 out of 5 stars 33
Anxiety Free explores how preprogrammed rules of reaction, which are a product of the evolutionary process, keep us in the grip of anxiety. For each anxiety disorder, Leahy shows how our fears and unchallenged assumptions stand in the way of our freedom. Using Leahy's methods, which are based on the best psychological treatments available, you will be able to work toward a life free from the apprehension, tension, and avoidance associated with anxiety.
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5 out of 5 stars
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Life changing! Amazing book
- By Mary M. on 12-06-22
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Why Does He Do That?
- Inside the Minds of Angry and Controlling Men
- By: Lundy Bancroft
- Narrated by: Peter Berkrot
- Length: 13 hrs and 32 mins
- Unabridged
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Overall5 out of 5 stars 2,182
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Performance5 out of 5 stars 1,861
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Story5 out of 5 stars 1,840
He says he loves you. So...why does he do that? You've asked yourself this question again and again. Now you have the chance to see inside the minds of angry and controlling men---and to change your life. In this groundbreaking book, a counselor who specializes in working with abusive men shows you how to improve, survive, or leave an abusive relationship.
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5 out of 5 stars
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I needed this.
- By james p weiss on 09-07-17
By: Lundy Bancroft
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How to Control Your Anger Before It Controls You
- By: Albert Ellis Ph.D., Raymond Chip Tafrate PhD, Raymond A. DiGiuseppe - foreword
- Narrated by: Tom Parks
- Length: 6 hrs and 2 mins
- Unabridged
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Overall4.5 out of 5 stars 76
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Performance4.5 out of 5 stars 60
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Story4.5 out of 5 stars 61
Anger is universal. Unchecked, it can cause lasting damage in our lives: wrecked relationships, lost jobs, even serious disease. Yet in these increasingly stressful times, all of us have acted in anger - and often wished we hadn't. Is there a way that really works to solve problems and assert ourselves without being angry?
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5 out of 5 stars
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Another Great Ellis Book
- By M.Biblioswine on 05-19-20
By: Albert Ellis Ph.D., and others
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Overcoming Unwanted Intrusive Thoughts
- A CBT-Based Guide to Getting over Frightening, Obsessive, or Disturbing Thoughts
- By: Sally M. Winston PsyD, Martin N. Seif PhD
- Narrated by: Senn Annis
- Length: 5 hrs and 23 mins
- Unabridged
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Overall4.5 out of 5 stars 456
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Performance4.5 out of 5 stars 379
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Story4.5 out of 5 stars 369
If you suffer from unwanted, intrusive, frightening, or even disturbing thoughts, you might worry about what these thoughts mean about you. Thoughts can seem like messages - are they trying to tell you something? But the truth is that they are just thoughts, and don’t necessarily mean anything. Sane and good people have them. If you are someone who is plagued by thoughts you don’t want - thoughts that scare you, or thoughts you can’t tell anyone about - this book may change your life.
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5 out of 5 stars
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It does help
- By danielle on 09-29-20
By: Sally M. Winston PsyD, and others
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The Chimp Paradox
- The Mind Management Program to Help You Achieve Success, Confidence, and Happiness
- By: Dr. Steve Peters
- Narrated by: Tim Andres Pabon
- Length: 9 hrs and 53 mins
- Unabridged
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Overall4.5 out of 5 stars 393
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Performance4.5 out of 5 stars 322
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Story4.5 out of 5 stars 319
Dr. Steve Peters explains that we all have a being within our minds that can wreak havoc on every aspect of our lives. He calls this being "the chimp," and it can work either for you or against you. The Chimp Paradox contains an incredibly powerful mind management model that can help you be happier and healthier, increase your confidence, and become a more successful person. This audiobook will help you to recognize how your mind is working, understand and manage your emotions and thoughts, and become the person you would like to be.
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5 out of 5 stars
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The best way to describe this book is it's an Owners Manual for People.
- By Michael on 08-14-15
By: Dr. Steve Peters
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Getting Past Your Past
- Take Control of Your Life With Self-Help Techniques from EMDR Therapy
- By: Francine Shapiro
- Narrated by: Karen White
- Length: 12 hrs and 2 mins
- Unabridged
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Overall4.5 out of 5 stars 830
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Performance4.5 out of 5 stars 695
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Story4.5 out of 5 stars 686
Whether we've experienced small setbacks or major traumas, we are all influenced by memories and experiences we may not remember or don't fully understand. Getting Past Your Past offers practical procedures that demystify the human condition and empower listeners looking to achieve real change. An easy conversational style, humor, and fascinating real life stories make it simple to understand the brain science behind why we get stuck in various ways and what we can about it.
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3 out of 5 stars
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NOT ENOUGH ON SOLUTIONS
- By MZHOLLAND on 08-20-12
By: Francine Shapiro
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Controlling People
- How to Recognize, Understand, and Deal with People Who Try to Control You
- By: Patricia Evans
- Narrated by: Xe Sands
- Length: 6 hrs and 34 mins
- Unabridged
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Overall4.5 out of 5 stars 350
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Performance4.5 out of 5 stars 293
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Story4.5 out of 5 stars 284
In Controlling People, best-selling author Patricia Evans tackles the "controlling personality" and reveals how and why these people try to run other people's lives. She also explains the compulsion that makes them continue this behavior - even as they alienate others and often lose those they love. Should you ever find yourself in the thrall of someone close to you, Controlling People is here to give you the wisdom, power, and comfort you need to be a stronger, happier, and more independent person.
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5 out of 5 stars
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EXTRAORDINARY
- By Rob on 02-27-14
By: Patricia Evans
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When Dad Hurts Mom
- Helping Your Children Heal the Wounds of Witnessing Abuse
- By: Lundy Bancroft
- Narrated by: Randye Kaye
- Length: 10 hrs and 52 mins
- Unabridged
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Overall5 out of 5 stars 66
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Performance4.5 out of 5 stars 56
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Story5 out of 5 stars 57
Can my partner abuse me and still be a good parent? Should I stay with my partner for my children's sake? How should I talk to my children about the abuse and help them heal? Am I a bad mother? Mothers in physically or emotionally abusive relationships ask themselves these questions every day. Whether it's physical or "just" emotional abuse, whether it's aimed at them or you, whether they see or hear it, your kids need you.
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4 out of 5 stars
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Great information. Not the best narrator.
- By RT on 06-28-19
By: Lundy Bancroft
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Recovering from Emotionally Immature Parents
- Practical Tools to Establish Boundaries and Reclaim Your Emotional Autonomy
- By: Lindsay C. Gibson PsyD
- Narrated by: Suzie Althens
- Length: 7 hrs and 16 mins
- Unabridged
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Overall5 out of 5 stars 565
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Performance4.5 out of 5 stars 474
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Story5 out of 5 stars 470
In this important sequel to Adult Children of Emotionally Immature Parents, author Lindsay Gibson offers powerful tools to help you step back and protect yourself at the first sign of an emotional takeover, make sure your emotions and needs are respected, and break free from the coercive control of emotionally immature parents.
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1 out of 5 stars
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Asinine
- By Amazon Customer on 07-14-20
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Crucial Conversations
- Tools for Talking When Stakes Are High
- By: Kerry Patterson, Joseph Grenny, Ron McMillan, and others
- Narrated by: Anna Fields
- Length: 4 hrs and 17 mins
- Unabridged
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Overall4.5 out of 5 stars 232
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Performance4.5 out of 5 stars 191
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Story4.5 out of 5 stars 191
When stakes are high, opinions vary, and emotions run strong, you have three choices: avoid a crucial conversation and suffer the consequences; handle the conversation badly and suffer the consequences; or check out Crucial Conversations and discover how to communicate best when it matters most. Crucial Conversations gives you the tools you need to step up to life's most difficult and important conversations, say what's on your mind, and achieve the positive resolutions you want.
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5 out of 5 stars
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Probably the worste nagging sounding narrator
- By Alexander on 09-27-21
By: Kerry Patterson, and others
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My Grandmother's Hands
- Racialized Trauma and the Pathway to Mending Our Hearts and Bodies
- By: Resmaa Menakem MSW LICSW SEP
- Narrated by: Cary Hite
- Length: 10 hrs and 18 mins
- Unabridged
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Overall4.5 out of 5 stars 749
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Performance5 out of 5 stars 620
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Story4.5 out of 5 stars 612
In this groundbreaking book, therapist Resmaa Menakem examines the damage caused by racism in America from the perspective of trauma and body-centered psychology. My Grandmother's Hands is a call to action for all of us to recognize that racism is not only about the head but about the body, and introduces an alternative view of what we can do to grow beyond our entrenched racialized divide.
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5 out of 5 stars
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Think You Don't Need This? Think Again, Please!
- By Carole T. on 03-27-21
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Rewire
- Change Your Brain to Break Bad Habits, Overcome Addictions, Conquer Self-Destructive Behavior
- By: Richard O'Connor Ph.D.
- Narrated by: Fred Stella
- Length: 10 hrs and 18 mins
- Unabridged
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Overall4 out of 5 stars 1,558
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Performance4 out of 5 stars 1,309
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Story4 out of 5 stars 1,304
We humans tend to get in our own way time and time again - whether it comes to not speaking up for ourselves, going back to bad romantic partners, our umpteenth diet, or engaging in any of a range of bad habits we just can’t seem to shake. In Rewire, renowned psychotherapist Richard O’Connor, PhD, reveals why our bad habits die so hard. We have two brains - one a thoughtful, conscious, deliberative self, and the other an automatic self that does most of the work without our attention.
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3 out of 5 stars
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Meh
- By Grateful on 12-31-14
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The Verbally Abusive Man, Can He Change?
- A Woman's Guide to Deciding Whether to Stay or Go
- By: Patricia Evans
- Narrated by: Laural Merlington
- Length: 7 hrs and 20 mins
- Unabridged
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Overall4.5 out of 5 stars 173
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Performance4.5 out of 5 stars 146
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Story4.5 out of 5 stars 148
Coupling stories of abused women and abusive men from her own case studies, Patricia Evans here gives you the tools you need to transform your relationship. Most important, she assures you that such a transformation is possible—given the right circumstances. Evans also helps you determine if your abuser really has changed—or if he’s merely creating the illusion of change. And if he hasn’t changed, Evans helps you decide whether it’s time to leave the relationship—and what to do when it is.
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5 out of 5 stars
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A gift to the emotionally violated
- By curious23m on 08-16-15
By: Patricia Evans