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Denken Sie wie Ihre Kunden – Um sie zu verstehen und zu begeistern
- Narrated by: Mario Kunze
- Length: 3 hrs and 47 mins
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Denken Sie wie Ihre Kunden – Um sie zu verstehen und zu begeistern
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Publisher's summary
DENKEN SIE WIE IHRE KUNDEN: Die Wünsche und Bedürfnisse des Kunden in den Mittelpunkt des unternehmerischen Handelns stellen. Empfehlungen von Lösungsansätzen für Ihren beruflichen Alltag.
Sie haben bemerkt, dass die Geschäftswelt im digitalen Zeitalter unberechenbar geworden ist? Deshalb fragen Sie sich, wie man Kunden dennoch effektiv erreichen kann? Ihr Ziel ist es, Kunden zu begeistern und langfristig für sich zu gewinnen, indem Sie Kundenzentrierung aktiv in ihren beruflichen Alltag einbinden? Dann ist dieses Hörbuch mit praxisrelevanten Lösungsansätzen genau das Richtige für Sie.
Dieses Hörbuch enthüllt aufregende Vorteile der Kundenzentrierung, die Ihr Geschäft vorantreiben können. Aber nicht nur das, Herbert Höckel bietet hier praxisnahe Lösungsansätze für Ihren beruflichen Alltag, um die Vorteile von Customer Centricity voll auszuschöpfen. Doch welchen Mehrwert erzielen Sie für sich durch die Anwendung und Optimierung dieser Methode? Sie können auf die Bedürfnisse Ihres Kunden besser eingehen, da Sie einen intensiven Einblick in Probleme, Sorgen und Ängste des Kunden bekommen. Gleichzeitig erfolgt dadurch auch eine Optimierung Ihrer Dienstleistung oder Produkte, welche an den Kunden individuell angepasst werden können.
Mit praxisrelevantem Fachwissen und einer hörerfreundlichen Ausdrucksweise skizziert Visionär und Unternehmer Herbert Höckel das Phänomen der Disruption und präsentiert dafür den Lösungsansatz der Customer Centricity, also der Kundenzentrierung. Zudem werden fünf Mythen der Marktforschung aufgedeckt, um zu zeigen, wie Sie den Kunden noch mehr in den Mittelpunkt rücken können und wie die Marktforschung ihre optimalen Effekte zeigt. Sie bekommen zudem wertvolle Ratschläge an die Hand, wie Sie Ihre Kunden ins Visier nehmen können und des Weiteren die Customer Journey so gestalten können, dass Sie einen Interessenten zu einem glücklichen Kunden verwandeln.
In deiner Audible-Bibliothek findest du für dieses Hörerlebnis eine PDF-Datei mit zusätzlichem Material.
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