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Host: Jarvis T. Gray, The Quality Coaching Co.

Guest: Carla Washington, VP of Operations for Vivent Health

Join us for a captivating episode of the Excellence in Healthcare podcast as Jarvis welcomes Carla Washington, a remarkable leader in community health. As the VP of Operations for Vivent Health in Wisconsin, Carla shares her inspiring journey from a volunteerism presentation in college to becoming a pivotal advocate in the fight against HIV. This episode delves into community healthcare leadership, the unique challenges of serving the HIV population, and strategic insights to foster healthcare excellence.

Key Topics Discussed:

1. Carla's Background and Journey:
   • Introduction to nonprofit and healthcare sectors.
   • The progression into healthcare operations with a head for business and a heart for nonprofit work.
   • The impact of diverse roles across research, public health, and hospital settings.
2. Pathways into Community Healthcare:
   • Exploring non-traditional career paths and the importance of degrees in business.
   • Identifying opportunities in federally qualified health centers (FQHCs).
   • The value of Lean and Six Sigma for broadening healthcare roles.
3. Challenges and Strategies:
   • Addressing challenges in reaching hard-to-reach populations.
   • The importance of marketing and community engagement.
   • Developing organizational strategies and standardization efforts.
4. Excellence in Healthcare:
   • Defining healthcare excellence by aligning mission and patient experience.
   • Recognizing the role of empathy, partnership, and the patient journey.
   • Encouraging quality care through a holistic approach.
5. Leadership Insights:
   • The evolving journey of leadership.
   • Embracing fairness, empathy, and servant leadership in healthcare.
   • Valuing team achievements and fostering a supportive environment.
6. Future Focus:
   • Emphasis on standardization and collaboration.
   • Addressing rising numbers in specific patient populations.
   • Expanding community awareness of the services offered by Vivent Health.

Final Thoughts: Carla underlines the importance of aligning mission-driven work with patient experience to achieve true healthcare excellence. By continually addressing the complex challenges faced by individuals living with HIV and promoting health equity, she champions a vision where strategic operations and compassionate care coexist.

Contact Information:

• Connect with Carla Washington on LinkedIn
• Connect with Jarvis Gray on LinkedIn

Be sure to tune into this episode for a wealth of insights into community healthcare leadership, operational strategies, and fostering environments that support the holistic treatment of patients. Don't miss it!

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Additional Resources:

• Order the book "Mastering Healthcare Excellence"

Tune in Every Tuesday! New episodes of the "Excellence In Healthcare" podcast are released every Tuesday at 02:00 a.m. (est). Don't miss out on the latest insights and strategies for Mastering Healthcare Excellence.