New Releases

Claim your worth, unlock your full potential, and negotiate your way to the career success you deserve through proven strategies tailored for women. Women face unique challenges when it comes to negotiation, from internalized self-doubt to external barriers and discrimination. But the truth is, you have the power within you to shape your own destiny, overcome obstacles, and achieve extraordinary success.

"Adjusting" to Property & Casualty Claims: Negotiation 101 is the latest release from author Chris Casaleggio, focusing on the nuances behind insurance claim negotiations. As our Property & Casualty claims world evolves, as adjusters it is essential to expand our knowledge of how to resolve conflicts and settle claims. This book provides a fresh perspective along with key reminders for claim handlers looking to fine-tune their negotiation skills. The guide may also be used in a training environment as it features questions for “reflection” at the end of each chapter. Defining ...

Ever felt tongue-tied in conversations? You're not alone. Many of us struggle to express ourselves, connect with others, or handle tricky discussions. But imagine being able to chat confidently with anyone, anywhere. Picture yourself resolving conflicts effortlessly, building stronger relationships, and feeling heard and understood. This book is your roadmap to becoming a conversation master. Inside, you'll discover five simple yet powerful rules that will transform the way you communicate.

Maîtrisez l'art de la persuasion grâce aux conseils d'un expert en gestion de crise ! Désamorcer des conflits, s'adapter et prendre des décisions en environnement hostile, percer à jour les manipulateurs, ce pouvoir est en vous. À partir de son expérience de chef des négociateurs du RAID, Laurent Maury nous livre toutes les clefs pour résoudre ou éviter situations de crise et individus toxiques, dans le milieu professionnel comme au quotidien. Observer, écouter, faire du stress un atout, oser sont autant d'outils indispensables et faciles à acquérir pour remporter vos face-à-face.