Facilitation isn’t just about guiding a process—it’s about creating meaning. And in this episode, Jim Kalbach, author of The Jobs To Be Done: Align Your Markets, Organization, and Strategy Around Customer Needs, shares how facilitation and Jobs to Be Done (JTBD) go hand in hand.

We dive into the art of moving from insight to action, exploring how facilitators and leaders can use JTBD to break through assumptions, foster collaboration, and design experiences that truly serve the people they’re meant for.

Jim shares his own journey—from journey mapping to facilitation—revealing how shifting the focus from solutions to human needs changes everything.

Find out about:

• Why facilitation isn’t just about neutrality—it’s about shaping meaningful outcomes
• The power of customer journey maps as tools for conversation and sense-making
• How Jobs to Be Done helps teams focus on real human needs, not just solutions
• Why co-creation leads to better collaboration, alignment, and decision-making
• How to avoid “workshop amnesia” and keep momentum alive after a session
• Practical ways to embed customer-centric thinking into everyday work

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Links:

Watch the video recording of this episode on YouTube.

Jobs to be Done Toolkit

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Jim on Amazon

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It’s an art form, but it’s not rocket science. It’s courageous, but it’s not not cushy or comforting. And it’s saying no in meaningful ways, rather than saying yes to everything.

Psychological safety is as much about what it’s not, as what it is. It’s a phenomenon that’s nuanced, ephemeral and often misconceived, asking all of us - facilitator and participant - to hold out our arms to discomfort, take risks, make mistakes and dance in our humanness.

But to achieve it, and then keep it alive for everyone, takes great self-awareness, emotional regulation - and for us facilitators to feel safe first. Join me for a special solo episode - an hour dedicated entirely to the art of psychological safety!

Find out about:

• My 4 practical tips for leaders to create psychological safety around you
• And 4 ways leaders can build psychological safety for themselves
• Beyond the buzzword, what does it really mean to achieve psychological safety?
• Why small mistakes can evolve into bigger risks when safety is absent
• Making every voice count, and feel safe, with the power of using “Yes, and ___”
• The importance of cultivating your own emotional literacy and setting boundaries

Don’t miss the next episode: subscribe to the show with your favourite podcast player.

Links:

Watch the video recording of this episode on YouTube.

Connect to Myriam Hadnes:

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Subscribe to our newsletter to receive a free 1-page summary of each upcoming episode directly to your inbox, or explore our eBooks featuring 50-episode compilations for even more facilitation insights. Find out more:
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As executive coach Akshay Kapur will tell you, silence isn’t just a pause - but spaciousness that allows for someone to jump into its still, shiny waters.

And our conversation this week was a celebration of these gorgeous, ripe spaces in between. The moments before asking the right question, the invitation that comes before an answer, and the needs that reveal themselves when we listen deeply, and lean in with full, unbridled curiosity.

Akshay brings beautiful, articulate thoughts to some facilitation truths, sharing how he steps from coach to facilitator, and finds his wisdom from the unknown.

Find out about:

• Where facilitation and coaching meet, and where they depart
• How to create space for participants to reflect and engage in thoughtful dialogue
• The importance of asking the right question, by interrogating the need behind the need and being prepared for a potential trauma response
• Why facilitation can teach us something about ourselves every time we leave the room
• Tuning into the different energetic requirement of in-person and online facilitation

Don’t miss the next episode: subscribe to the show with your favourite podcast player.

Links:

Watch the video recording of this episode on YouTube.

Connect to Akshay Kapur:

Linkedn

Website

Support the show

✨✨✨

Subscribe to our newsletter to receive a free 1-page summary of each upcoming episode directly to your inbox, or explore our eBooks featuring 50-episode compilations for even more facilitation insights. Find out more:
https://workshops.work/podcast

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Did you know? You can search all episodes by keyword to find exactly what you need via our Buzzsprout page!