Welcoming You Home: How Jessica Brown Creates Magic in Resort Reception and Concierge (BPwD #108)

Welcoming You Home: How Jessica Brown Creates Magic in Resort Reception and Concierge

Episode Description

Jessica Brown is a current Disney College Program Cast Member who brings heart and hospitality to Disney’s Riviera Resort and Port Orleans Riverside. As a front desk assistant and concierge, she’s one of the first magical interactions a guest might have when arriving at a Disney resort. In this episode, Jessica shares what it’s like creating meaningful moments at check-in, how her degree in psychology helps her support guests, and why she believes the magic is just as real behind the scenes.

In This Episode

- What it’s like working concierge and reception at Disney resorts

- How the Disney College Program opened the door to her dream

- Why her background and strong people skills matter in magical guest service

- A glimpse into Jessica’s life outside the parks as a Disney fan and creative soul

Connect with Jessica

Instagram: @Jessica_Brown10

TikTok: @Jessica_Brown7

Want to Share Your Story?

Are you a former or current Disney cast member with a magical story? Or have you had an unforgettable experience with a cast member in the parks? I’d love to hear from you!

- [e-mail]

- Find our show: https://dorydoyle.com/backstage-pass

- Find us on Instagram: instagram.com/Backstage.Pass.With.Dory

Disclaimer

The stories and views expressed in this podcast are not affiliated with, endorsed by, or sponsored by The Walt Disney Company.

Subscribe & Stay Magical

If you loved this episode, subscribe so you never miss a behind-the-scenes story!

- Available on all podcasting platforms as well as YouTube

- A review helps other Disney fans find the show. Thanks for spreading the pixie dust!