USA: Interview with Dr Debbie Goldman, author of Disconnected: Call Center Workers Fight for Good Jobs in the Digital Age

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Dr Debbie Goldman worked for 28 years at the Communication Workers of America (CWA) and is an expert on the subject of call centre workers. In this short interview we discussed her new book, Disconnected: Call Center Workers Fight for Good Jobs in the Digital Age. We talked about issues like surveillance in the workplace, how the CWA won impressive victories in defence of call centre workers' rights, and how employers export call centre jobs abroad only to run-up against international trade union solidarity. We ended with a discussion about whether the much-touted "momentum" of unionisation in the USA in 2024 has continued under Trump -- and how the working class will never stop fighting for its rights.