When it comes to veterinary leadership, it’s easy to get lost in the numbers—production, revenue, and efficiency metrics often take center stage. But are we truly measuring what matters? In this episode of the Uncharted Veterinary Podcast, Stephanie Goss is joined by Dr. Phil Richmond to discuss a different approach: prioritizing people metrics alongside business success. They explore how investing in team well-being leads to better outcomes for veterinary hospitals, both financially and culturally. Let’s break down the key takeaways and how veterinary leaders can track the right metrics to create a thriving workplace.

Veterinary medicine is evolving, and understanding veterinary leadership metrics is critical for fostering sustainable success. Throughout this episode, Dr. Richmond shares research-backed strategies on how measuring employee engagement, workplace culture, and retention can drive profitability and improve patient care. From exploring the financial cost of burnout—as highlighted in research by Clint Neill, PhD (JAVMA & NIH Study)—to discussing practical ways to implement psychological safety and wellbeing in practice settings, this conversation is packed with actionable insights. If you're ready to transform your leadership approach and build a people-first practice, don’t miss Dr. Richmond’s expertise. Check out the handout for this episode for additional resources and visit Dr. Phil Richmond’s Website or LinkedIn to learn more about his work in veterinary wellbeing.

Dr. Phil Richmond will be speaking at the 2025 Medical Director Summit on May 6, presenting "Preventing Harm and Promoting Flourishing: OSHA for Our Brains & Souls." This session explores how veterinary leaders can create psychologically safe workplaces that support both well-being and business success. Don’t miss this opportunity to gain practical strategies for fostering a thriving, sustainable team. Learn more and register here: Medical Director Summit.



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Ever feel like your veterinary team is stuck in a cycle of nitpicking negativity? You’re not alone. In this episode of the Uncharted Veterinary Podcast, Dr. Andy Roark and Stephanie Goss dive into a listener's dilemma: how to help a team that only sees each other’s weaknesses rather than strengths. The truth is, this pattern isn’t just a veterinary industry issue—it’s a human issue. When stress runs high, people focus on what’s wrong rather than what’s working. Left unchecked, this behavior can create a toxic culture that impacts morale, productivity, and patient care. But there’s good news: You can break the cycle and foster a more positive, collaborative workplace. Let’s explore how to navigate this challenge and cultivate a strengths-focused culture in your clinic.

Join us for the Uncharted Regional Leaders Summit, a brand-new virtual event designed for veterinary regional leaders overseeing multiple practices. On March 25, 2025, from 11:00 AM to 6:00 PM ET, this interactive experience will feature an inspiring session with Dr. Andy Roark, hands-on case studies tackling real-world leadership challenges, and guided goal-setting to create a clear action plan. Connect with a community of peers, gain practical solutions, and sharpen your leadership skills in a way that truly makes an impact. Learn more and register at Uncharted Vet.

Master Conflict Resolution today! Let’s face it—conflict happens. From front-vs-back team dynamics to tense moments in the clinic, disagreements can disrupt the workplace. But with the right tools, they can also be powerful opportunities for growth. That’s where the Conflict Management Essentials Certificate comes in. This program is designed to help your entire team—managers and staff alike—navigate tough conversations with confidence. Learn how to turn tension into teamwork, strengthen communication, and foster a culture of collaboration in your practice. Uncharted members get exclusive access! Ready to transform conflict into progress? Learn more and access the program here: www.unchartedvet.com/conflict

Upcoming events: unchartedvet.com/upcoming-events/

All Links: linktr.ee/UnchartedVet

Do you have something that you would love Andy and Stephanie to discuss on the podcast? If so, send us a message through the mailbag! Submit it here: unchartedvet.com/mailbag

An associate DVM has the chance to buy 40% of their practice, but with a husband-and-wife ownership team, leadership struggles, and a toxic team dynamic, is it the right move? In this episode of the Uncharted Veterinary Podcast, Dr. Andy Roark and Stephanie Goss break down the risks and rewards of minority ownership in a veterinary practice—from decision-making power (or lack of it) to financial pitfalls and the legal must-haves before signing anything. If you’re considering buying into a practice, this episode is packed with hard truths, action steps, and expert advice to help you make the right call. Let's get into this episode!

Uncharted Regional Leader’s Summit 2025: Elevate Your Leadership

Regional veterinary leaders—this one’s for you! On March 25, 2025, Uncharted Veterinary Conference is hosting a one-day virtual summit designed to help you tackle the biggest challenges in multi-location leadership. Start the day with Dr. Andy Roark’s expert session on coaching practice managers and medical directors. Dive into interactive case studies, exploring real-world issues like balancing operations with people management, ensuring hospital accountability, and strengthening collaboration across locations. Wrap up with actionable solutions, goal-setting, and change management strategies, and stay connected with an exclusive online community for continued support. Expect an engaging, high-energy experience, guided by Tyler Grogan, CVT, designed to keep you learning, networking, and growing. Register here: https://learn.unchartedvet.com/products/live_events/regional-leaders-summit-2025

Master Conflict Resolution and Build Stronger Teams

Let’s be real—conflict is inevitable in a busy veterinary practice. Whether it’s front-vs-back team tension, communication breakdowns, or difficult conversations, disagreements can disrupt the workplace. But with the right tools, they can also become opportunities for growth. The Conflict Resolution Certificate program is designed for managers and staff alike, equipping your team with practical skills to handle tough conversations with confidence, improve communication, and foster collaboration. This program helps transform workplace friction into progress, creating a healthier, more productive practice culture. Uncharted members get exclusive access! Ready to turn tension into teamwork? Learn more and enroll here: https://www.vetfolio.com/learning-paths/conflict-management-essentials-for-veterinary-teams

Upcoming events: unchartedvet.com/upcoming-events/

All Links: https://linktr.ee/UnchartedVet

Do you have something that you would love Andy and Stephanie to discuss on the podcast? If so, send us a message through the mailbag! Submit it here: unchartedvet.com/mailbag

Selling a veterinary practice is a huge decision—one that comes with financial, emotional, and cultural implications. For many veterinarians, their practice is more than just a business; it’s a legacy they’ve built over decades. But can you sell your practice while ensuring your team, clients, and values remain intact? In this episode of the Uncharted Veterinary Podcast, Dr. Andy Roark sits down with Dan Blumenthal, CEO and co-founder of Blue River PetCare, to discuss what it takes to transition a veterinary practice while maintaining its core values.

This episode is brought to you ad-free by Blue River PetCare!

For more information regarding Blue River PetCare, visit their website here: https://blueriverpetcare.com/?utm_source=podcast&utm_medium=interview-Dan&utm_campaign=Uncharted&utm_content=feb-24-25

Upcoming events: unchartedvet.com/upcoming-events/

All Links: linktr.ee/UnchartedVet

Do you have something that you would love Andy and Stephanie to discuss on the podcast? If so, send us a message through the mailbag! Submit it here: unchartedvet.com/mailbag

Workplace bullying is an all-too-common issue in veterinary medicine. Whether it's a toxic team member or an unsupportive leadership structure, dealing with a workplace bully can feel overwhelming. In a recent episode of the Uncharted Veterinary Podcast, Dr. Andy Roark and Stephanie Goss tackled a mailbag question from a practice manager struggling with a long-term CSR who is making life miserable for the team. Their discussion sheds light on how to approach, address, and, if necessary, walk away from a toxic work environment. Let's get into this episode!

Master Conflict Management in Your Veterinary Team!

Navigating workplace conflict is tough, but with the right tools, it doesn’t have to be. Conflict Management Essentials for Veterinary Teams is a brand-new CE certificate series from Uncharted Veterinary Conference and VetFolio, designed to help veterinary professionals understand, manage, and resolve conflict effectively. Led by Dr. Andy Roark and Stephanie Goss, this four-part, interactive series dives into key skills like identifying sources of conflict, managing emotions, improving communication, and handling tough conversations with confidence. Whether you're a practice owner, manager, or team member, this program will equip you with real-world strategies to foster a healthier, more collaborative workplace.

Don’t let unresolved conflict hold your team back—start learning today! unchartedvet.com/conflict

Register for the Practice Manager Summit Today!

The Uncharted Veterinary Conference is excited to announce the Practice Manager Summit 2025, a one-day virtual event tailored specifically for veterinary practice managers. Scheduled for February 19, 2025, this summit offers a series of interactive workshops and sessions led by industry experts. Attendees will have the opportunity to enhance their leadership skills, delve into topics such as coaching team members, optimizing costs, and effective financial communication, all while earning continuing education credits. The event also features engaging activities like dance parties and giveaways, ensuring a dynamic and enriching experience. Registration is priced at $149. For more details and to register, please visit the official event page.

https://learn.unchartedvet.com/products/live_events/practice-manager-summit-2025

Upcoming events: unchartedvet.com/upcoming-events/

All Links: https://linktr.ee/UnchartedVet

Do you have something that you would love Andy and Stephanie to discuss on the podcast? If so, send us a message through the mailbag! Submit it here: unchartedvet.com/mailbag

In this episode of The Uncharted Veterinary Podcast, hosts Dr. Andy Roark and Stephanie Goss dive into a common challenge faced by veterinary leaders: handling team concerns when business decisions feel like they prioritize money over patient care. Whether you’re in a corporate-owned or private practice, navigating the balance between financial sustainability and compassionate care is essential. Let’s explore how to address these concerns effectively while keeping your team engaged and motivated.

Uncharted Regional Leader's Summit 2025: Level Up Your Leadership

Regional veterinary leaders—this one's for you! On March 25, 2025, Uncharted Veterinary Conference is bringing you a one-day virtual summit designed to help you tackle the biggest challenges in multi-location leadership.

• Coaching Strategies That Work: Kick off the day with Dr. Andy Roark’s game-changing session on coaching practice managers and medical directors.
• Hands-On Case Studies: Dive into real-world challenges like balancing ops vs. people, hospital accountability, and building collaboration across locations.
• Actionable Solutions & Accountability: Wrap up with goal-setting and change management—and stay connected with your exclusive online community for ongoing support!
• Energy & Connection: Expect networking, engaging discussions, and a virtual experience guided by the one and only Tyler Grogan, CVT.

Master Conflict Resolution and Build Stronger Teams!

Let’s face it—conflict happens. From front-vs-back team dynamics to tense moments in the clinic, disagreements can disrupt the workplace. But with the right tools, they can also be powerful opportunities for growth. That’s where the Conflict Resolution Certificate comes in. This program is designed to help your entire team—managers and staff alike—navigate tough conversations with confidence. Learn how to turn tension into teamwork, strengthen communication, and foster a culture of collaboration in your practice. Uncharted members get exclusive access! Ready to transform conflict into progress?

Learn more and access the program here: www.unchartedvet.com/conflict

Upcoming events: unchartedvet.com/upcoming-events/

All Links: https://linktr.ee/UnchartedVet



Do you have something that you would love Andy and Stephanie to discuss on the podcast? If so, send us a message through the mailbag! Submit it here: unchartedvet.com/mailbag

Dr. Kerri Anderson, owner of Fillmore Animal Hospital in California, joins Dr. Andy Roark on the Uncharted Podcast to share how AI scribes revolutionized her practice. By implementing ScribbleVet, Dr. Anderson reduced appointment times from 30 to 22 minutes, maintained productivity after losing a veterinarian, and now consistently leaves on time with all her medical records completed. In this episode, Dr. Anderson breaks down her workflow, highlighting how AI scribes allow her to focus on clients and patients instead of administrative tasks. She explains the setup process, her team's adoption of the technology, and how ScribbleVet has helped deliver better patient care while reducing stress. Dr. Anderson also touches on how the platform generates detailed SOAP notes and client communication seamlessly. Let’s get into this episode!

This episode is brought to you ad-free by Scribble Vet!

ScribbleVet AI Scribe (Includes an extended trial offer for Uncharted listeners)

Blog Case Study with Dr. Kerri Anderson

Upcoming events: unchartedvet.com/upcoming-events/

All Links: linktr.ee/UnchartedVet

Do you have something that you would love Andy and Stephanie to discuss on the podcast? If so, send us a message through the mailbag! Submit it here: unchartedvet.com/mailbag

Failure is often feared, especially in high-stakes environments like veterinary medicine. But what if embracing failure could be the key to developing stronger leaders? In this episode of the Uncharted Veterinary Podcast, Stephanie Goss sits down with Dr. Megan Gilhooly, Vice President of Veterinary Affairs at Banfield Pet Hospital, to explore why failure is an essential part of leadership growth and how veterinary professionals can create environments where failure fuels success. Let’s break down their conversation into practical steps to help veterinary leaders stop fearing failure and start leveraging it for team development.

Elevate Your Leadership at the Practice Manager Summit 2025!

Join us on February 19, 2025, for a day packed with actionable insights to transform your management skills. With sessions like "Coaching a Struggling Team Member" by Amy Newfield and workshops on financial conversations, COGS, and defining your role, this event is designed to empower veterinary practice managers. Registration opens December 11, 2024—just $99 for members and $149 for non-members. Don’t miss this opportunity to grow your leadership toolkit and connect with peers. Register now and step into 2025 ready to lead!

Master Conflict Resolution and Build Stronger Teams!

Let’s face it—conflict happens. From front-vs-back team dynamics to tense moments in the clinic, disagreements can disrupt the workplace. But with the right tools, they can also be powerful opportunities for growth. That’s where the Conflict Resolution Certificate comes in. This program is designed to help your entire team—managers and staff alike—navigate tough conversations with confidence. Learn how to turn tension into teamwork, strengthen communication, and foster a culture of collaboration in your practice. Learn more and access the program here: https://www.vetfolio.com/learning-paths/conflict-management-essentials-for-veterinary-teams

Upcoming events: unchartedvet.com/upcoming-events/

All Links: linktr.ee/UnchartedVet

Do you have something that you would love Andy and Stephanie to discuss on the podcast? If so, send us a message through the mailbag! Submit it here: unchartedvet.com/mailbag