Heston Roberts is a 20-year I.T. professional in Web Development who credits MySpace for his introduction and passion for social media. Today, as co-host of The Social Roundtable live YouTube series, as well as Founder and President of social media marketing agency Social Varsity, he stands as a prominent figure in the chat marketing and chatbot industry, growing his presence as a social media innovator. Heston is known to create customized automated solutions for Instagram, WhatsApp, Facebook Messenger and others to provide small businesses and personal brands new ways to "work smarter, not harder".

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The interview features Heston Roberts from Social Varsity. The main focus is on DM (Direct Message) automation, particularly using the tool ManyChat, primarily on Instagram but also touching on its applications for Facebook Messenger, WhatsApp, Threads, and TikTok. Heston explains how DM automation works, often triggered by users commenting specific keywords on posts or stories, allowing creators and businesses to deliver links or information directly to the user's inbox.

This method is presented as more effective than directing users to a link in bio, as it meets users where they are and keeps engagement within the platform. He discusses the benefits, such as increased engagement which signals a relationship to the platform's algorithm, potentially increasing content reach.We also cover the rules and best practices associated with DM automation to avoid being flagged for spam by platforms like Instagram.

Key points include not sending DMs immediately upon someone following, and prompting users with a question first before sending a link when the automation is triggered by a post comment (to confirm intent).

Heston warns against setting up automations that trigger for any comment on a post, as this is often perceived negatively by users. He also notes potential issues with automated comment replies, especially for accounts with large followings, as a high volume can look suspicious to the algorithm.

(00:00) Overview of Interview

(01:03) Welcome to the Instagram Stories Podcast

(03:08) Deep Dive into ManyChat

(05:48) Exploring Automation on Different Platforms

(07:44) Engagement Strategies and Best Practices

(19:48) Morning Routine and Thread Scheduling

(20:35) Exploring Threads and Desktop Version

(23:29) The Social Roundtable Show

(25:35) Transition to YouTube and Challenges

Find Heston online at:

Web: Social-Varsity.com

YouTube: ⁨@SocialVarsity⁩

Instagram: @social.varsity

Threads: @social.varsity

Find Daniel on:

Instagram: @danielhillmedia

TikTok: @danielhillmedia

Threads: @danielhillmedia

Thanks for watching!

Kirsti Lang is a marketer and creator based in Cape Town. By day, she's a senior content writer at Buffer. By night, she's a podcaster and creator, cultivating an audience of ambitious marketers looking to level up their productivity, tech stacks, and careers.

In this episode, host Daniel and Kirsti Lang, content marketer at Buffer, explore data-driven Instagram strategies, focusing on content types, reach, engagement, and optimal posting times.

**Show Highlights:**

Introduction to Kirsti Lang (0:00-1:30): Kirsti introduces herself as a content marketer at Buffer, specializing in social media, productivity, and career growth.

Buffer's Data-Driven Approach (1:30-4:00): Kirsti explains Buffer's data-driven approach to understanding social media algorithms and helping users make informed content decisions.

Best Time to Post - Debunking the Myths (4:00-7:00): Daniel and Kirsti discuss common misconceptions about the "best time to post" and how Buffer's research offers a new perspective.

Reels vs. Carousels: The Reach vs. Engagement Dilemma (7:00-16:00): Kirsti reveals Buffer's findings that Reels offer the highest reach, while Carousels drive the most engagement (12% more than Reels, 114% more than single image posts).

Best Time to Post - The Data Revealed (16:00-24:00): Kirsti shares the best Instagram posting times (generally 3 PM-6 PM in the audience's time zone, specific times provided for each day), emphasizing their universal applicability.

Weekends vs. Weekdays - Is it Worth Posting? (24:00-28:00): Kirsti advises prioritizing weekdays (especially Monday and Friday) for posting over weekends due to higher reach.

The Importance of Content Quality (28:00-31:00): Kirsti stresses that high-quality content, including engaging hooks and authentic visuals, is crucial for success, even with optimal posting times.

Following Kirsti and Buffer (31:00-33:00): Kirsti shares her social media handles and encourages listeners to explore the Buffer blog.

Kirsti's Content Creation Setup (33:00-44:00): Kirsti describes her workspace and the simple tech she uses for video creation (Shure MV7 microphone, phone, budget tripod).

Video Editing Tools and Process (44:00-47:00): Kirsti discusses her end-to-end video editing process using CapCut and her plans to explore more advanced tools.

Find Kirsti online at:

Instagram: ⁠@itsmekirsti⁠

Buffer: ⁠Blog⁠

Read all the articles discussed in the episode:

⁠Data Shows Instagram Reels are Best For Reach — But Not Engagement⁠⁠

The Best Time to Post on Instagram in 2025: We Analyzed 2 Million+ Posts to Find Out⁠

Find me on ⁠Instagram⁠: ⁠@danielhillmedia⁠

Find me on ⁠TikTok⁠: ⁠@danielhillmedia⁠

Thanks for watching!

Jen Lehner is a digital marketing strategist, online course creator, and adjunct professor of digital marketing at Notre Dame College and Cleveland State University, founder of Jen Lehner Media, LLC, The Front Row and The Front Row Entrepreneur podcast. She is completely obsessed with sharing the wonders of digital marketing and online entrepreneurship with others.

You can find Jen online at:

The Front Row Flash Briefing: Amazon Alexa

Web: https://jenlehner.com/

Facebook: https://www.facebook.com/thejenlehner/

Instagram: https://www.instagram.com/jen_lehner

YouTube: https://www.youtube.com/@Jenlehnermedia

(0:00) Intro: Host Daniel Hill welcomes listeners.

(1:00) Reels Trial Feature: Instagram's new feature lets users test reels for 24 hours before posting.

(4:00) Slow Time For Social Media News: The episode will recap 2024's social media highlights and predictions for 2025.

(5:00) Guest Jen Lenher: Digital marketing and systems strategist, host of The Front Row Entrepreneur.

(7:00) Favorite Moment of 2024: Jen: Australia's age limits on social media platforms. Daniel: The Timothy Chalamet look-alike contest promoted via flyers.

(15:00) Favorite New Instagram Feature: Jen: Collaborative posts. Daniel: Reels Trial and Broadcast Channels.

(18:00) Favorite New Tech: Jen: Ray-Ban smart glasses. Daniel: Orion glasses.

(26:00) Best TikTok Trend: Both: "Very mindful, very demure." Daniel: The "I’m looking for a man in finance" audio clip.

(30:00) Biggest Social Media Fail of 2024: Jen: X (formerly Twitter). Daniel: Lack of data security and managing multiple platforms.

(39:00) Favorite Social Media Account: Jen: Alli K Miller on Instagram and @shop.aif on TikTok. Daniel: Subway Takes and Beyond Meat on Threads. Both: Nutter Butter's viral TikTok campaign.

(48:00) Predictions for Social Media in 2025: Jen: Rise of organic content and community platforms, AI integration. Daniel: Creator burnout, YouTube Shorts growth, AI streamlining content.

(54:00) Predictions for Tech in 2025: Jen: Agentic AI, wearables, health monitoring devices. Daniel: AI integration for task management (booking, purchasing).

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