The Importance of CS & Account Managers Alignment

Why is it important for CS & AM to work together? What can this cooperation allow us as a company? 

Customer retention is one of the most, if not the most, important abilities for a company. It becomes even more important in a time when markets are changing, and companies are re-evaluating their expenses and making sure every service they use is at the core of their business - not a nice to have, but a must-have.

There for, it’s crucial for the CS and AMs (account managers) to be on top of their metrics, and make sure they can identify any potential risk or churn in advance.

In this episode, Adva Shisgal speaks with George Graham, Enterprise Account Manager, and Lauren Knowles, Customer Success Manager at monday.com, about the way their two functions work together.

George and Lauren discuss the changes their departments made in order to make sure they work closer together, what led to these changes, and how have they impacted the entire company. 

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