The Future of Retail Banking: The Trust Revolution with Harriet Wakelam (DBS)

We speak with Harriet Wakelam, Executive Design Director at the Development Bank of Singapore (DBS), about the trust revolution and how the sector is moving towards a connected, collaborative and transparent future. Disruption is not just about apps and new technology, but will shift how people think about banks and their relationships with financial institutions and shape how we learn, build relationships with and design for customers across different markets. Finally, we talk about how this might impact the design of products, services and experiences.

Credits:
Jeremy Walker (Introduction)

Harriet Wakelam (Guest)

Shenaz Engineer (Host / Content Creator)

Tom Hogan (Production)

Sam Donaldson (Music)