[00:02] Welcome to the Show Ryan and Brook welcome Michael Hunter, founder of Spiffy Checkouts, for a conversation about entrepreneurship, marketing, and building scalable businesses.

[01:01] The Accidental Marketing Journey Michael started as an entrepreneur at 17 with commission-only sales, got hooked on Tony Robbins, realized speaking was the highest-paid profession, but knew he needed marketing skills first. Spent 13-14 years learning by getting paid to do marketing for others.

[03:39] Why Commission-Only Sales at 17 "Ruined" Him The summer between high school and college, Michael chose Cutco kitchen knives over $15/hour catering work. Became a raving fanatic for a product he believed in, learned consultative selling vs. sleazy tactics. Brook reveals this as one of his top recruiting centers for trained salespeople.

[08:40] The Miserable Three-Year Grind Failed business partnerships, working alone, constantly losing deals to ex-Infusionsoft employees who had credibility but weren't even good at the software. The breaking point that led to a strategic career move.

[11:13] The 45-Degree Angle Strategy Michael took a pay cut to join Infusionsoft for 16 months, not as a direct path but as strategic positioning. "Sometimes the scenic route is actually the fastest path." Left when it got political, returned to agency work with instant credibility boost.

[14:10] Moving in 45-Degree Angles Explained Not direct line from A to B, but strategic sidesteps that accelerate long-term progress. Like taking the Infusionsoft job - wasn't direct alignment but helped reach end goals faster.

[16:43] From Agency Work to Spiffy Checkouts In the trenches building funnels, websites, copy, ads - knew every tool and limitation. Started custom coding Infusionsoft order forms for big-name clients at $2,500 per checkout page. Realized the opportunity to scale this solution.

[19:30] The Agency Hell Reality Check High-stress clients, crossed boundaries, vacations interrupted by launches. "Can't raise families doing this." Identified 20 software ideas, narrowed to 3, chose Spiffy based on highest opportunity, lowest risk to execute.

[20:19] You're Competing Against Netflix, Not Other Coaches Mobile optimization isn't just mobile-ready, it's optimized for mobile experience. Your competition isn't direct competitors - it's the user experience set by billion-dollar companies like Netflix and Facebook.

[22:29] The Irresistible Offer Foundation Before checkout optimization comes offer optimization. No amount of funnel hacking can fix a broken offer. Must have irresistible offer first, then optimize the experience.

[23:16] What Makes an Irresistible Offer People know what's in their product but fail to explain the benefit of getting that result. Your product is a bridge from point A to point B - stop selling the bridge features, start selling the destination.

[25:41] The Four Forces Framework Effort required, speed to value, certainty of result, and urgency. Cost-to-value contrast: charge 1/3 to 1/10 of perceived value. Example: "5-day workshop" vs "5-hour workshop" completely changed conversion rates.

[28:03] The Xanax vs Meditation Example Effort required, speed to value, certainty, urgency - Xanax wins on all four forces even though meditation is better long-term. How can you make your solution more immediate without compromising quality?

[30:54] Marketing the Long-Term Solution Address symptoms first, guide to core problems. Restaurant owner thinks he needs marketing (symptom) but really needs systems (core problem). Meet them where their awareness is, then elevate their thinking.

[35:59] What Separates Successful Personal Brands Don't copy what big names do NOW - that's not how they got started. Michael logged into Brendan Burchard's simple systems and was shocked. Fo

The Coaching Equation Podcast - Fast Five Friday: Growth, Optimization & Leadership Transformation

**[00:00] **Welcome Back: Growth and Expansion Focus Ryan sets the stage for a power-packed Fast Five Friday centered on the driving force behind both personal and professional transformation—growth never stops demanding your attention.

**[01:15] **Greatness Never Goes on Sale The truth bomb: there's no "arrival moment" where everything gets easier. It's a constant battle, and that's actually comforting. Rory Vaden's wisdom: "Success is never owned, it's rented, and the rent is due every day." Stop waiting for the Memorial Day sale on excellence.

**[04:30] **What Are You Optimizing For? The obsession-worthy question that changes everything. Ryan's revelation with his wife: they'd been optimizing for goals that no longer served them. Better to fail at the new standard that serves your current self than succeed at the old standard serving yesterday's version of you.

**[08:45] **Lewis Carroll's Identity Truth Bomb "It's no use to go back to yesterday because I was a different person then." We're evolving daily at a cellular level—personalities, goals, desires, everything. Stop living in the rearview mirror and beating yourself up for past decisions. You're either going forward or backward, never stagnant.

**[12:20] **Your Clients Have All The Answers The week's revelation: no one seems to be asking their customers anything. Four to five business questions answered this week with "go ask your people." Survey for results, satisfaction levels, current problems. Test hooks and titles on your list. The answers you're desperately seeking are right in front of you.

**[15:45] **Elite Practitioner to Transformational Leader The biggest shift coaches must make as business owners—and the one very few ever make. It's not about chasing marketing tactics; it's about identity transformation. Focus on "who" first, then "what." Even if you're leading a business of one, this shift changes everything.

**[18:30] **Vail Event: A Dream Come True Next Thursday in the Garden of Eden (Vail, Colorado in summer). Ryan's childhood connection to this magical place meets his mission to help coaches make the practitioner-to-leader shift. Limited spaces, application required at quantumempire.io/event.

Connect with Empire Partners: quantumempire.io/event

[01:05] From Division I Volleyball to Leadership Mastery Whitney's earliest leadership lessons came from coaches and teammates—discovering that transformation of the person, not just driving outcomes, is what makes leadership truly powerful and fulfilling.

[03:26] Why "Squeezing the Juice" Always Backfires The single point of failure trap: when leaders micromanage for outcomes, they can't scale. Plus the hidden costs of the "churn and burn" mentality with VAs and team members.

[05:57] The Metrics That Matter for Leadership Retention rates, engagement surveys, internal promotions, and productivity—plus the Gallup bombshell: 70% of employee engagement traces directly to their relationship with their direct leader.

[09:12] The True Cost of Burning Through VAs Why "Google Doc and hope for the best" wastes more time than proper training. The game-changing question: "How do you like to learn things?" tailors your approach and builds lasting team members.

[12:24] Ruthless Prioritization Under Fire When your business feels like chaos, Whitney's barometer: "If prioritization isn't hard, you're not really doing it." Choose quality over quantity, even when the house is on fire.

[15:39] The Courageous Leader Roadmap: Step 1 Define Your Leadership Identity—create 5-7 leadership commitments that guide your decisions. Whitney's examples: "People First Always" and "Assume Best Intent" for navigating conflict.

[19:19] Whitney's Leadership Commitments in Action Address the person before the employee. Stay curious instead of reactive. How defining your leadership identity becomes the ultimate form of accountability.

[23:42] Who Do You Want to Be as a Leader? The reflection framework: Know your strengths and weaknesses, learn from your best and worst leaders, and answer the legacy question—what do you want people to say about your leadership 10 years from now?

[28:26] Step 2: Connect to Inspire Connection isn't "soft"—it's strategic. Avoid the "franager" trap (friend + manager) while showing genuine interest beyond surface-level rapport. Leadership is done WITH people, not TO people.

[35:24] Step 3: Activate Your Power Zone Your mental state is a choice, not chance. Leaders have a responsibility to show up optimally because there are "eyes on you"—your team mirrors how you handle pressure and adversity.

[39:25] The Leadership Reality Check "If you don't want to serve the people you're leading... please don't be a people leader." Why doing it for money, title, or career mobility without genuine care for people's growth always fails.

[43:25] Step 4: Execute with Resilience Turn struggle into strength through the adversity reframe process. Separate emotion from problem-solving while still processing feelings. You stand behind your people in the spotlight, but in front of them under fire.

[47:22] Step 5: Fearless Communication Not being the loudest person or "live tweeting your inner monologue"—that's reckless. True fearless communication is speaking in spite of fear, having difficult conversations swiftly, and contributing your perspective even when uncomfortable.

[51:38] The Ripple Effect of Great Leadership When teams watch you execute with resilience and view adversity as opportunity, organizational problems disappear. Personal responsibility becomes contagious, and performance dips become rare.

[54:01] Skills vs. Self-Development Technical skills hit a ceiling—true leadership comes from developing yourself. Whitney's final mic drop: focus on internal development, not just external skills, to break through growth barriers.

Connect with Whitney: www.whitneyfaires.com