The Chris Voss Show

De: Chris Voss
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  • The Chris Voss Show Podcast is one of the top 1% most popular shows out of 2,709,411 podcasts globally. Over 13 years, 24 millions views of amazing interviews of top CEOs, BILLIONAIRES, Astronauts, the hottest new book Authors, TV & Print News & Pulitzer Prize-winning Journalists, Governors, Congress Members and other inspiring and insightful guests that will expand your mind. Our podcast guests are the CEO’s, thought leaders, presidential advisers and the hottest new book authors and journalists from all the large publishers like Simon & Schuster, Penguin Random House, Hachette, Harper Collins, Macmillan, etc. Interviewed guests include top journalists from news anchors & journalists from all the top media: CNN, MSNBC, Washington Post, WSJ, NYT, The Guardian, etc. Check out my 2 latest books at https://amzn.to/3FwFejd See more at TheChrisVossShow.com
    The Chris Voss Show
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Episodios
  • The Chris Voss Show Podcast – Get on the Job and Organize: Standing Up for a Better Workplace and a Better World by Jaz Brisack

    The Chris Voss Show Podcast – Get on the Job and Organize: Standing Up for a Better Workplace and a Better World by Jaz Brisack
    Apr 28 2025
    Get on the Job and Organize: Standing Up for a Better Workplace and a Better World by Jaz Brisack For fans ofFight Like Hell and A History of America in Ten Strikes, the leader of the Starbucks and Tesla union movements shares stories from the front lines to help us organize our own workplaces. Get on the Job and Organize is a compelling, inspirational narrative of the Starbucks and Tesla unionization efforts, telling the broader story of the new, nationwide labor movement unfolding in our era of political and social unrest. As one of the exciting new faces of the American Labor Movement, Jaz Brisack argues that while workers often organize when their place of work is toxic, it’s equally important to organize when you love your job. With an accessible voice and profound insight, Brisack puts everything into the context of America’s long tradition of labor organizing and shows us how we too can organize our workplaces, from how to educate yourself and your colleagues, to what backlash can be expected and how to fight it, to what victory looks like even if the union doesn’t necessarily “win.”
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    38 m
  • The Chris Voss Show Podcast – Boosting Hotel Revenue Through Exceptional Customer Service and Upselling with Geoffrey Toffetti

    The Chris Voss Show Podcast – Boosting Hotel Revenue Through Exceptional Customer Service and Upselling with Geoffrey Toffetti
    Apr 27 2025
    Boosting Hotel Revenue Through Exceptional Customer Service and Upselling with Geoffrey Toffetti Frontlinepg.com About the Guest(s): Geoffrey Toffetti is the CEO of Frontline Performance Group, headquartered in Florida, where he partners with over 2,500 hotels across more than 100 countries to generate millions in incremental revenue. His career in the hospitality industry began humbly as a valet at a Florida hotel, but his passion for sales and deep understanding of the industry propelled him quickly up the ranks. Leading FPG, Geoffrey Toffetti has guided the company through strategic growth phases, including acquisitions such as Drake Beal in the U.S. and TSA Solutions in Asia. The latter acquisition was notably carried out during the height of the COVID-19 crisis. Episode Summary: In this episode of the Chris Voss Show, listeners are introduced to Geoffrey Toffetti, CEO of Frontline Performance Group, a trailblazer in enhancing hospitality service standards and driving revenue growth for hotel clients globally. Geoffrey Toffetti shares his journey from a frontline hotel valet to leading a prestigious company influencing performance in the hospitality industry. His experience and initiatives have empowered many frontline employees to enhance customer service while influentially increasing profit margins. Through FPG, Geoffrey Toffetti established a bridge from being a service provider to a technology-first organization, especially vital during and after the pandemic era. Focusing on the myriad of possibilities within the hospitality industry, Geoffrey Toffetti discusses the unique challenges and opportunities with incremental revenues, including upselling tactics. Engagement and effective training of frontline employees have proven to pay high dividends, not just for the organizations but for the employees themselves. The conversation delves into the transformation of customer service standards over the years, implicitly hinting that true customer satisfaction and incremental sales go hand-in-hand. Geoffrey Toffetti elaborates on their Software-as-a-Service (SaaS) offerings that integrate learning management systems, which empower hotel and restaurant employees to excel by engaging customers effectively and increasing profitability. Key Takeaways: Incremental Revenue: Understanding and leveraging upselling at every customer interaction point significantly enhance the guest experience and the business’s profitability. Employee Empowerment: Proper training and incentive systems can transform employees into top earners and significantly improve staff retention levels. Service First Philosophy: Sales should be viewed as a service to the customer, enhancing their experience rather than just a transactional necessity. Technology and Training: FPG provides powerful tools and training to ensure teams can maximize their potential, reflecting positively on both revenue and customer satisfaction. Consistency in Service: Achieving consistent exemplary service across every interaction is key to fostering customer loyalty and positive experiences. Notable Quotes: "Sales isn't something you do to your customer, it's something you do for them." "We want your guests to leave fat, happy, and broke." "Entrusting your best services to the guests is the best way to garner that trust and brand loyalty." "Turning common sense into commonplace." "Offer your best services is the best service you can offer."
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    38 m
  • The Chris Voss Show Podcast – Base Camp: The Complete Guide to Mentoring by Martin Kidd

    The Chris Voss Show Podcast – Base Camp: The Complete Guide to Mentoring by Martin Kidd
    Apr 27 2025
    Base Camp: The Complete Guide to Mentoring by Martin Kidd Amazon.com Base Camp is a "how-to" book. It is written as a light, non-academic look at how one become a mentor and why. It includes an opportunity for reflection, preparation, action, and reaction. From the opening page that outlines the ideal reader, to the final page that completes the mentoring process, there are suggestions and anecdotes designed to make the potential mentor understand the rationale and process that makes up the mentoring relationship. Mentoring is more than just a chat in the corridor. It is achieved successfully only with a combination of self-awareness, vulnerability, trust, and respect without judgement on the part of the mentor. This book helps to unlock these characteristics. The target market includes an international and multi-disciplinary audience: I have tried to make the information relevant to all professions where professional support is necessary, across any geographical boundaries.
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    9 m
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Much Appreciation for W McGraw Accomplishments AND YET

Championship bull riding takes seconds and the bull rider has a sizable support staff with the clown and pickup men. Ditto the military with its huge support staff and the comradery of others. Granted combat engagements are a longer grind than bull riding; nevertheless, Mr McGraw offers little to those folk in the world who are the one and only care giver for a permanently disabled adult child (or parent or sibling). Caregiving can be a unrelenting daily grind with no pickup men or corps members to provide support. Caregivers don’t deal with dangerous animals except sometimes an inner beast; caregivers don’t engage with enemies of our country but sometimes they have to fight the good fight to stop themselves from becoming an enemy to the folk for whom they care. Great leaders and the movers and shakers come and go. However, my accolades belong to those who pick up the pieces left after the leader passed by

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